Leigh "Erin" Henry
Charleston,SC
Summary
To obtain an administrative support position in the medical field with a focus on customer service
Overview
34
34
years of professional experience
Work History
Supply Chain Clerk
MUSC
03.1997 - Current
- Inventoried inpatient clinical units
- Maintained par levels for clinical units
- Data entry to keep records of supplies used.
Word Processing/Receptionist
Dr. Donald W. Henry, DMD, MHA
07.1999 - 07.2009
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Receptionist (Part-Time)
Kelly Temporary Services, Interim Personnel, Hammes Temporary Service, Western Temporary Services, Norrell Temporary Services
01.1994 - 03.1997
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
Receptionist (Part-Time)
Triple 'S' Wholesale, Inc.
10.1994 - 07.1996
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Hostess (Part-time)
A.W. Shuck's
01.1993 - 12.1993
- Answered customer questions about hours, seating, and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Relayed guest comments or suggestions to manager on duty for further action.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Sales Associate
Motherhood Maternity
09.1991 - 01.1992
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Associate Specialist
Georgia Girl
05.1998 - 07.1991
Education
Additional Liberal Arts courses -
Anderson College
Additional Liberal Arts courses -
Winthrop College
Associate Ilegree in Public Service - Legal Assistant
Trident Technical College, Charleston, SC
05.1996
Associate Degree in Business - Hospitality and Tourism
Trident Technical College, Charleston, SC
08.1993
Skills
- Microsoft Word
- Medical Terminology
- Data Entry
- General Office Skills
- Organizational Skills
Timeline
Word Processing/Receptionist
Dr. Donald W. Henry, DMD, MHA
07.1999 - 07.2009
Sales Associate Specialist
Georgia Girl
05.1998 - 07.1991
Supply Chain Clerk
MUSC
03.1997 - Current
Receptionist (Part-Time)
Triple 'S' Wholesale, Inc.
10.1994 - 07.1996
Receptionist (Part-Time)
Kelly Temporary Services, Interim Personnel, Hammes Temporary Service, Western Temporary Services, Norrell Temporary Services
01.1994 - 03.1997
Hostess (Part-time)
A.W. Shuck's
01.1993 - 12.1993
Sales Associate
Motherhood Maternity
09.1991 - 01.1992
Additional Liberal Arts courses -
Winthrop College
Associate Ilegree in Public Service - Legal Assistant
Trident Technical College, Charleston, SC
Associate Degree in Business - Hospitality and Tourism
Trident Technical College, Charleston, SC
Additional Liberal Arts courses -
Anderson College
References
Available upon request