Leighton Lyric Leppla

All previous Catalog Specialist responsibilities along with the below:

• Creating/Writing and overseeing SOPs and continuous refinement of organizational/E-Commerce processes to ensure consistency and efficiency.
• Writing/Enhancing engaging product copy and content for various E-Commerce platforms. (Amazon, Ebay, etc.)
• Utilizing persuasive copywriting, engaging visuals, and effective storytelling to enhance the online presence of brands/clients.
• Championing a culture of continuous learning among team members through workshops, trainings, and collaborative brainstorming sessions.
• Conducting regular audits of web pages and updated outdated or irrelevant information promptly.
• Project Management.
• Facilitating regular meetings with clients to discuss current/new initiatives, goals, policy changes, content status updates, etc.

• Optimizing product listings: updating titles, bullet points, backend keywords for SEO optimization, creating/maintaining variations, and ensuring desired content is implemented live on site.
• Writing and maintaining the Source of Truth (Full Product Master Catalog) for clients.
• Resolving client shortages, chargebacks, and deductions.
• Collaborated with cross-functional teams to ensure consistent and accurate product information across all channels.

• Preparing/writing client promotion analysis.
• Updating/writing client reports.
• Assists in fulfilling responsibilities for client’s proprietary sales planners/tracking systems.
• (i.e., distribution tracking, item tracking, pricing/promo reports, business initiative tracking).
• Adhere to all client deadlines.
• Coordinate activities relating to client administrative requirements.
• Managing billing/accounts receivable.
• Assisting the Customer Service and Claims teams in processing.

• Responsible for maintaining and attaching documents according to Acosta policy
• Assisted in the Claims department- Understanding invoices, contracts, DBWs.
• Responds to order issues and emails professionally and timely.
• Maintains exceptional Client/Customer relationships.
• Adhere to specific Client/Customer policies.
• Seeks opportunities for system maintenance for automation.
• Works directly with Business Managers and Business Manager Assistants for pricing and order resolution.
• Member of the Culture Committee.
• Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.

• Maintaining all house paperwork, writing care plans, MARS, and groceries.
• Primary caregiver and QMAP for a house with 5 residents.
• Ordered and administered medications.
• Managed day-to-day operation of home to comply with regulations and agency standards.
• Bathing, toileting, grooming, and feeding residents.
• Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
• Facilitating activities/outings and assisting with all ADLs.
• Assisting with Admissions.
• Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.