Leighton Rowell
McKinney,TX
Summary
Reliable Crew Member known for productivity and efficient task completion. Skilled in troubleshooting, strong problem-solving, time management, and communication abilities that ensure tasks are completed on schedule and to high standards. Excel in team collaboration and adaptability in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Maintenance Crew Member
Costco
McKinney, TX
08.2022 - 10.2024
- Conducted routine maintenance checks, ensuring all equipment and facilities were in top condition, reducing downtime by 15%
- Enhanced team productivity by fostering effective communication and collaboration, leading to a 20% increase in task completion efficiency
- Performed regular preventive maintenance and repairs, improving equipment performance and reducing repair costs by 10%
- Collaborated cross-functionally to address facility maintenance needs, streamlining operations and enhancing work environment safety
Manager
The Plant Market
04.2017 - 07.2021
- Managed day-to-day operations, including inventory management, scheduling, and staff coordination, achieving a 25% year-over-year increase in sales
- Developed and maintained relationships with suppliers, securing cost-effective contracts that reduced operational costs by 15%
- Designed effective product placements and promotional signage, driving customer engagement and boosting sales during peak seasons
- Provided top-tier customer service, resolving customer complaints swiftly and improving customer satisfaction scores by 30%
Loan Processor
Red Diamond Home Loans, LLC
04.2017 - 10.2018
- Managed multiple loan applications simultaneously, maintaining 100% compliance with federal regulations and internal policies
- Processed loan documents, including credit reports and appraisals, expediting loan approval times by 20%
- Improved customer experience by proactively addressing loan-related questions and ensuring a smooth, fast-paced closing process
- Coordinated with lenders, title companies, and borrowers to clear underwriting conditions, achieving a 98% on-time loan closure rate
Loan Processor I
Guild Mortgage Company
10.2016 - 04.2017
- Reviewed and processed loan documentation, ensuring compliance with federal regulations and state laws
- Worked closely with borrowers and loan officers to clear conditions, improving overall processing efficiency by 15%
- Maintained consistent communication with all parties involved to facilitate timely and successful loan closures
Loan Registration and Disclosures Specialist II
Plaza Home Mortgage
07.2012 - 03.2015
- Ensured accurate delivery of RESPA-compliant documentation, reducing errors by 10% through thorough checks and detailed analysis
- Supported loan officers in preparing and submitting disclosure packages, contributing to a 20% improvement in processing time
- Maintained up-to-date knowledge of new mortgage regulations and integrated them into daily processes to ensure ongoing compliance
Education
Diploma - Business
Liberty High School
McKinney, TX04.2009
Skills
- Data entry
- Client relations
- Multitasking and organization
- Key holder experience
- Computer proficiency
- Customer service
- Administrative support
- Typing proficiency
- Product sales
- Multi-line telephone operations
- Live chat support
- Office equipment proficiency
- Team collaboration
- Documentation
- CRM software
- POS systems expert
- Creative problem solving
- Call center experience
- Microsoft PowerPoint
- Sales expertise
- Critical thinking
Timeline
Maintenance Crew Member
Costco
08.2022 - 10.2024
Manager
The Plant Market
04.2017 - 07.2021
Loan Processor
Red Diamond Home Loans, LLC
04.2017 - 10.2018
Loan Processor I
Guild Mortgage Company
10.2016 - 04.2017
Loan Registration and Disclosures Specialist II
Plaza Home Mortgage
07.2012 - 03.2015
Diploma - Business
Liberty High School