Summary
Overview
Work History
Education
Skills
Timeline
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Leighton Rowell

McKinney,TX

Summary

Reliable Crew Member known for productivity and efficient task completion. Skilled in troubleshooting, strong problem-solving, time management, and communication abilities that ensure tasks are completed on schedule and to high standards. Excel in team collaboration and adaptability in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Maintenance Crew Member

Costco
McKinney, TX
08.2022 - 10.2024
  • Conducted routine maintenance checks, ensuring all equipment and facilities were in top condition, reducing downtime by 15%
  • Enhanced team productivity by fostering effective communication and collaboration, leading to a 20% increase in task completion efficiency
  • Performed regular preventive maintenance and repairs, improving equipment performance and reducing repair costs by 10%
  • Collaborated cross-functionally to address facility maintenance needs, streamlining operations and enhancing work environment safety

Manager

The Plant Market
04.2017 - 07.2021
  • Managed day-to-day operations, including inventory management, scheduling, and staff coordination, achieving a 25% year-over-year increase in sales
  • Developed and maintained relationships with suppliers, securing cost-effective contracts that reduced operational costs by 15%
  • Designed effective product placements and promotional signage, driving customer engagement and boosting sales during peak seasons
  • Provided top-tier customer service, resolving customer complaints swiftly and improving customer satisfaction scores by 30%

Loan Processor

Red Diamond Home Loans, LLC
04.2017 - 10.2018
  • Managed multiple loan applications simultaneously, maintaining 100% compliance with federal regulations and internal policies
  • Processed loan documents, including credit reports and appraisals, expediting loan approval times by 20%
  • Improved customer experience by proactively addressing loan-related questions and ensuring a smooth, fast-paced closing process
  • Coordinated with lenders, title companies, and borrowers to clear underwriting conditions, achieving a 98% on-time loan closure rate

Loan Processor I

Guild Mortgage Company
10.2016 - 04.2017
  • Reviewed and processed loan documentation, ensuring compliance with federal regulations and state laws
  • Worked closely with borrowers and loan officers to clear conditions, improving overall processing efficiency by 15%
  • Maintained consistent communication with all parties involved to facilitate timely and successful loan closures

Loan Registration and Disclosures Specialist II

Plaza Home Mortgage
07.2012 - 03.2015
  • Ensured accurate delivery of RESPA-compliant documentation, reducing errors by 10% through thorough checks and detailed analysis
  • Supported loan officers in preparing and submitting disclosure packages, contributing to a 20% improvement in processing time
  • Maintained up-to-date knowledge of new mortgage regulations and integrated them into daily processes to ensure ongoing compliance

Education

Diploma - Business

Liberty High School
McKinney, TX
04.2009

Skills

  • Data entry
  • Client relations
  • Multitasking and organization
  • Key holder experience
  • Computer proficiency
  • Customer service
  • Administrative support
  • Typing proficiency
  • Product sales
  • Multi-line telephone operations
  • Live chat support
  • Office equipment proficiency
  • Team collaboration
  • Documentation
  • CRM software
  • POS systems expert
  • Creative problem solving
  • Call center experience
  • Microsoft PowerPoint
  • Sales expertise
  • Critical thinking

Timeline

Maintenance Crew Member

Costco
08.2022 - 10.2024

Manager

The Plant Market
04.2017 - 07.2021

Loan Processor

Red Diamond Home Loans, LLC
04.2017 - 10.2018

Loan Processor I

Guild Mortgage Company
10.2016 - 04.2017

Loan Registration and Disclosures Specialist II

Plaza Home Mortgage
07.2012 - 03.2015

Diploma - Business

Liberty High School
Leighton Rowell