Leila Diaz
Round Lake Heights,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
HVAC Comfort
2022.05 - Current
- Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
- Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
- Maintained up-to-date visitor logs ensuring accurate records were kept for security purposes.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
Cafeteria Worker
Highland Middle School
2024.03 - 2024.06
- Prepared fresh meals for students
- Cleaned and sanitized surfaces, tools and equipment.
- Restocked condiments, beverages and utensils per expected use levels.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Tracked meal purchases and accepted payments at cash register.
Cashier
Woodman's Food Market
2022.08 - 2023.11
- Managed cash transactions with precision, ensuring accuracy in handling payments, providing correct change, and adhering to cash handling procedures
- Provided exceptional customer service by actively listening to customer needs, addressing concerns promptly
- Welcomed customers warmly, making them feel valued and appreciated by answering inquiries about products sold throughout the store
- Worked flexible schedule and extra shifts to meet business needs.
Team Member
Chili's Grill & Bar
2022.06 - 2022.08
- Facilitated timely delivery of freshly prepared food from the kitchen to customers, ensuring a seamless and efficient dining experience
- Expertly processed payments through digital systems and demonstrated proficiency in handling electronic and cash transactions with precision
- Proactively addressed customer concerns and dissatisfaction, employing effective communication skills to swiftly resolve issues and prevent escalation
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Sales Associate
Spirit Halloween
2021.09 - 2021.10
- Demonstrated active listening skills to promptly address customer concerns, ensuring swift resolution
- Fostered a welcoming atmosphere by engaging with customers, answering inquiries about products, and providing valuable assistance, making them feel important and appreciated
- Played a key role in maintaining well-stocked inventory levels, contributing to an efficiently run store and ensuring a seamless shopping experience for customers
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Grant Community High School
Fox Lake, IL05.2023
Skills
- Creativity
- Customer Service
- Computer Skills
- Intermediate in cash handling
- Time Management
Timeline
Cafeteria Worker
Highland Middle School
2024.03 - 2024.06
Cashier
Woodman's Food Market
2022.08 - 2023.11
Team Member
Chili's Grill & Bar
2022.06 - 2022.08
Administrative Assistant
HVAC Comfort
2022.05 - Current
Sales Associate
Spirit Halloween
2021.09 - 2021.10
Grant Community High School
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