Leila Duran
Amegy Bank
Pearland
5
years of professional experience
Banking professional with over two years of banking experience and four years of customer service experience. Dedicated to providing exceptional service, building strong customer relationships, and continuing to grow into a long-term banking career. Known for accuracy, professionalism, and delivering efficient financial solutions.
Work History
Client Service Associate III
5 Months- Processed customer transactions, ensuring accuracy and compliance with bank policies.
- Identify customer needs and refer appropriate banking products and services when applicable.
- Process customer transactions including deposits, withdrawals, payments, and transfers.
- Assessed customer needs and recommended suitable banking products and services.
Relationship Specialist
1 Year 7 Months- Built strong customer relationships.
- Recommended financial products based on customer needs.
- Developed rapport with customers through personalized interactions.
- Advised customers on financial products tailored to their needs, improving overall service experience.
- Ensured compliance with banking policies.
- Analyzed member needs to recommend suitable financial products and services.
- Provided training and mentorship to new staff on best practices in member engagement.
Frontline Cashier
1 Year 5 Months- Delivered excellent customer service.
- Provided exceptional customer service, resolving inquiries and enhancing customer satisfaction.
- Assisted with daily front-end tasks at the retail location.
- Maintained accurate cash drawer balances through regular reconciliations.
- Collaborated with team members to enhance checkout efficiency during peak hours.
Education
High School Diploma
Skills
Cash Handling
Customer Service
Attention to Detail
Client relationship management
Problem Solving
Banking Operations
Communication
Data entry proficiency
Timeline
Client Service Associate III
Amegy Bank
03.2026 - CurrentRead More
Relationship Specialist
Texas Dow Employees Credit Union
08.2023 - 03.2025Read More
Frontline Cashier
Sam's Club
01.2022 - 06.2023Read More
Pearland High School
High School Diploma
Read More