Leila Flores
Princeton,TX
Summary
Dedicated Rideshare Driver with over 7 years of experience transporting passengers and accomplishing deliveries. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences. Consistently high revenue producer with outstanding safety record. High-performing driver bringing excellent safety record and high customer ratings to rideshare contracting opportunities. Committed to treating all customers with respect and works to foster positive interactions to build brand. Known for dedication to excellence.
Overview
22
22
years of professional experience
Work History
UBER
DRIVER UBER, EATS / DOORDASH, POSTMATES
01.2016 - Current
- Utilize phone application to navigate vehicle to pickup locations and to customer destinations
- Maintain a clean and inviting vehicle for customers
- Demonstrated ability to deal peacefully with unforeseen circumstances or delays
- Safe navigation through cities in the North Texas area including McKinney, Frisco, Dallas and Denton
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Picked up riders at designated locations and greeted upon vehicle entry.
CALL CENTER REPRESENTATIVE
INTEGRATED ALLIANCE
01.2013 - 10.2014
- Build and maintain cable, internet and phone orders for Comcast Atlanta region
- Interact with customers to obtain social security numbers for risk assessment
- Research and constant updates regarding changing offers
- Train new employees coming in how to assist sales representative with entering orders
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Seaman
United States Navy
09.2008 - 04.2013
- Qualified as marksman on the 9mm, shotgun and M16
- Antiterrorism training
- Monthly drilling as a reservist at NSF
AT&T Authorized Retail Store Representative
WIRELESS TNT
04.2008 - 06.2009
- Greet and assist customers with wireless phone sales and customer service:
- Activate and upgrade new phone lines using AT&T POS II software
- Assist customers with maintaining their accounts according to their wireless needs
- Problem solve and troubleshoot problematic phones
- Making sure the customer is completely satisfied with their AT&T experience
LITIGATION RECORDS CLERK / PARALEGAL CLERK
AT&T, WEIL, GOTSHAL & MANGES LLP
02.2002 - 02.2007
- Assigned special projects for the litigation filing department which included:
- Assisting senior paralegals with proofing of closing binders
- Filling in charts of various information such as good standing certificates, charters and liens
- Obtaining tax identification numbers
- Completing UCC-1 forms
- Indexing closed cases and sending them to file room
- Creating and maintaining new pleading and filing indexes on computer network
- Updated records with new information.
- Assisted with typing, data entry, and answering incoming calls as required.
Education
Paralegal Certificate - Paralegal Certificate Program
University of North Texas
Denton, TXLiberal Arts And General Studies
Richland Junior College
Richardson, TXLiberal Arts And General Studies
El Centro Community College
Dallas, TXSkills
- Windows
- Microsoft
- Word
- Outlook
- Excel
- PowerPoint
- Helpful
- Defensive Strategies
Additional Information
- Authorized to work in the US for any employer
Timeline
UBER
DRIVER UBER, EATS / DOORDASH, POSTMATES
01.2016 - Current
CALL CENTER REPRESENTATIVE
INTEGRATED ALLIANCE
01.2013 - 10.2014
Seaman
United States Navy
09.2008 - 04.2013
AT&T Authorized Retail Store Representative
WIRELESS TNT
04.2008 - 06.2009
LITIGATION RECORDS CLERK / PARALEGAL CLERK
AT&T, WEIL, GOTSHAL & MANGES LLP
02.2002 - 02.2007
Paralegal Certificate - Paralegal Certificate Program
University of North Texas
Liberal Arts And General Studies
Richland Junior College
Liberal Arts And General Studies
El Centro Community College
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