Leila Fritze
Lynn Haven,FL
Summary
Organized and dependable professional with a proven track record of managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to embrace additional responsibilities to achieve team objectives, effectively handling tasks in fast-paced environments. Compassionate advocate skilled in providing comprehensive support to individuals in crisis, adept at navigating legal systems and connecting clients with essential resources. Recognized for exceptional empathy, communication skills, and problem-solving abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Investigative Assistant / Mitigation Specialist
Bay County Public Defender’s Office
Panama City, FL
01.2022 - Current
- Facilitated communication with agencies both in-state and out-of-state.
- Facilitated timely access to discovery materials, including body camera footage and CAD reports, to support investigative efforts. Improved clarity and professionalism of memos and litigation documents through comprehensive revisions and precise editing of grammar and punctuation.
- Oversaw comprehensive investigations into case facts and legal principles to establish actionable claims and prepare cases effectively. Leveraged social media insights to enhance understanding of clients and their networks, contributing to case development.
- Facilitated timely case updates through diligent record reviews and effective communication with attorneys on significant issues. Achieved seamless document production and filing for attorneys while optimizing the electronic case record system.
Front Desk Receptionist
Bay County Public Defender’s Office
Panama City, FL
01.2021 - 2022
- Managed reception area by welcoming visitors, employees, and clients in a courteous manner. Facilitated communication through phone and in-person interactions to effectively address questions and resolve concerns.
- Assisted in front-office operations by training new reception staff on essential procedures. Supported team members in adapting to cross-functional roles effectively. Facilitated smooth transitions for incoming receptionists through comprehensive training.
- Oversaw general office operations, including typing, record management, document preparation, mail distribution, and reception services. Managed case intake procedures for onboarding new clients.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Seasonal Sales Associate
Hobby Lobby
Panama City, FL
01.2020 - 01.2020
- Facilitated positive client interactions by providing outstanding customer service to all incoming clients.
- Led initiatives to enhance customer service delivery, prioritizing customer needs. Managed documentation and resolution of customer satisfaction concerns to improve overall experience.
- Processed payments and managed petty cash transactions efficiently.
- Facilitated product returns and ensured proper shelf placement to enhance inventory accuracy.
- Maintained organized merchandise displays, ensuring alignment with store standards and inventory management practices.
Retail Sales Associate
Zoghby’s Uniforms
Lynn Haven, FL
01.2019 - 01.2020
- Enhanced customer satisfaction by creating welcoming and positive experiences through expert product guidance.
- Managed engagement between management team and clientele to effectively address needs and cultivate lasting partnerships.
- Collaborated with team members to achieve store goals and maintain optimal inventory levels.
- Responded to inquiries and requests promptly, providing accurate information to enhance customer satisfaction.
- Enhanced office operations by adhering to established protocols. Updated client database with accurate information. Provided clear product and service descriptions to clients.
Education
Bachelor of Science - Criminal Justice
Troy University
Troy, AL05.2025
Associate of Arts - Liberal Arts
Gulf Coast State College
Panama City, FL05.2023
Skills
- Legal expertise
- Detail-oriented analysis
- Strong organizational abilities
- Experienced with Microsoft Office applications
- Developing professional networks
- Analytical research skills
- Effective interpersonal communication
Certification
- CPR /AED Certified, Shae Cares, February 2025
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Investigative Assistant / Mitigation Specialist
Bay County Public Defender’s Office
01.2022 - Current
Front Desk Receptionist
Bay County Public Defender’s Office
01.2021 - 2022
Seasonal Sales Associate
Hobby Lobby
01.2020 - 01.2020
Retail Sales Associate
Zoghby’s Uniforms
01.2019 - 01.2020
Bachelor of Science - Criminal Justice
Troy University
Associate of Arts - Liberal Arts
Gulf Coast State College