Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Leila Jones

Sacramento

Summary

Results-driven server with a focus on strategic upselling and maximizing sales. Expertise in maintaining organization and cleanliness, while delivering efficient service during peak dining periods.

Overview

4
4
years of professional experience

Work History

Server

Zocalo Restaurant
Sacramento
10.2022 - Current
  • Delivered exceptional guest experiences in a high-volume dining environment, consistently maintaining strong customer satisfaction and repeat business.
  • Utilized menu expertise and strategic upselling techniques to increase food, beverage, and specialty item sales.
  • Managed large parties of 50+ guests during banquets, private events, and special functions while ensuring efficient, attentive service.
  • Coordinated with kitchen, bar, and event staff to execute seamless service for large-scale gatherings and peak dining periods.
  • Maintained clean, organized, and safety-compliant dining areas in accordance with company and health department standards.
  • Resolved guest concerns professionally and proactively, fostering positive dining experiences and customer loyalty.

FIXINS

HOSTESS
Sacramento
06.2022 - 10.2022
  • Coordinated table assignments during peak hours to support server efficiency.
  • Addressed guest inquiries and complaints to ensure satisfaction and maintain a welcoming atmosphere.
  • Communicated wait times clearly to guests, maintaining transparency.
  • Managed reservations to optimize seating arrangements and enhance guest experience.

Education

Bachelor of Arts - Sociology

Sacramento State
Sacramento, CA
05-2026

Associate of Arts - Sociology

American River College
Sacramento, CA
05-2024

Associate of Science - Social Sciences

American River College
Sacramento, CA
05-2024

Skills

  • Cultural awareness
  • Written communication
  • Hospitality service expertise
  • Team collaboration
  • Conflict resolution
  • Data analysis
  • Research methods
  • Project management

Accomplishments

  • Deans List American River College
  • Magna Cum Laude Sacramento State
  • 3.9 GPA

Timeline

Server

Zocalo Restaurant
10.2022 - Current

FIXINS

HOSTESS
06.2022 - 10.2022

Bachelor of Arts - Sociology

Sacramento State

Associate of Arts - Sociology

American River College

Associate of Science - Social Sciences

American River College
Leila Jones