Results-driven server with a focus on strategic upselling and maximizing sales. Expertise in maintaining organization and cleanliness, while delivering efficient service during peak dining periods.
Overview
4
4
years of professional experience
Work History
Server
Zocalo Restaurant
Sacramento
10.2022 - Current
Delivered exceptional guest experiences in a high-volume dining environment, consistently maintaining strong customer satisfaction and repeat business.
Utilized menu expertise and strategic upselling techniques to increase food, beverage, and specialty item sales.
Managed large parties of 50+ guests during banquets, private events, and special functions while ensuring efficient, attentive service.
Coordinated with kitchen, bar, and event staff to execute seamless service for large-scale gatherings and peak dining periods.
Maintained clean, organized, and safety-compliant dining areas in accordance with company and health department standards.
Resolved guest concerns professionally and proactively, fostering positive dining experiences and customer loyalty.
FIXINS
HOSTESS
Sacramento
06.2022 - 10.2022
Coordinated table assignments during peak hours to support server efficiency.
Addressed guest inquiries and complaints to ensure satisfaction and maintain a welcoming atmosphere.
Communicated wait times clearly to guests, maintaining transparency.
Managed reservations to optimize seating arrangements and enhance guest experience.