LEILA KHAYAMPOUR
Associate Product Manager
Issaquah,WA
Summary
As an Associate Product Manager, my specialized skills include market research analysis, agile project management, and user experience design. I excel in communication, teamwork, and critical thinking, enabling effective collaboration with cross-functional teams to achieve product vision and goals.
Overview
8
8
years of professional experience
Work History
ASSOCIATE PRODUCT MANAGER
Vendasta Technologies INC
04.2023 - 08.2024
- Collaborated with cross-functional teams to define, develop, and deliver product features aligned with strategic business objectives
- Conducted market research and user testing to identify opportunities for product improvements
- Tracked key performance metrics to evaluate product impact and prioritize the roadmap.
- Engaged with users to understand their needs and pain points, synthesizing feedback into actionable product enhancements
- Translated customer needs and stakeholder requirements into actionable epics and stories using tools like Jira and Confluence
- Prepared presentations and reports to communicate product status to stakeholders
- Assisted in maintaining product documentation, facilitating effective communication between technical teams and non-technical stakeholders
SENIOR TECHNICAL SUPPORT
Vendasta Technologies INC
04.2020 - 04.2023
- Utilized CRM tools such as Zendesk, to manage customer interactions via email and live chat
- Resolved problem tickets through research, troubleshooting, and follow-ups to ensure timely resolution.
- Escalated technical issues via Jira, tracked bugs, and communicated updates to stakeholders and clients.
- Executed data queries using SQL to retrieve and analyze information for partners
- Executed SQL queries to retrieve and analyze data for partners.
- Used Postman to execute API calls and gather data for customers
- Updated product knowledge documentation regularly.
APPLICATION SUPPORT ANALYST
Dotin
09.2016 - 07.2019
- Provided 24/7 support for web- and client-based applications
- Conducted root cause analysis on recurring incidents using database queries to identify opportunities for product improvements
- Provided support and debugging by monitoring logs during new releases in collaboration with development teams
Education
Master of Science - Economic
Azad University Tehran Central Branch
01.2015
Bachelor of Science - Accounting
PayamNoor University
01.2010
Skills
- Competitive analysis
- Product training and test
- Product backlog management
- User story creation
- Product launch execution
- Market research
- Customer feedback Analysis
- Feature prioritization
- Product roadmap creation
Timeline
ASSOCIATE PRODUCT MANAGER
Vendasta Technologies INC
04.2023 - 08.2024
SENIOR TECHNICAL SUPPORT
Vendasta Technologies INC
04.2020 - 04.2023
APPLICATION SUPPORT ANALYST
Dotin
09.2016 - 07.2019
Master of Science - Economic
Azad University Tehran Central Branch
Bachelor of Science - Accounting
PayamNoor University
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