Leila Mahmud
Austin,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Buyer and Sales Associate
Uptown Cheapskate
07.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in team meetings and training sessions to stay informed about updates and changes.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Personal Shopper
HEB Grocery Store
07.2020 - 07.2022
- Enhanced customer satisfaction by providing efficient and accurate curbside shopping services.
- Managed high volumes of orders during peak times, prioritizing tasks to maintain efficiency and accuracy.
- Maximized the quality of perishable items selected by carefully inspecting produce and refrigerated goods before placing them in customers'' orders.
- Achieved time-sensitive goals by consistently meeting or exceeding target order completion times set by store management.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Education
High School Diploma -
Bowie High School
Austin, TX08.2020
Skills
- Strategizing
- Multi-Tasking Strength
- Customer Service
- Problem Solving
- Time Management
- Trend Monitoring
- Product knowledge
- Attention to detail
Timeline
Buyer and Sales Associate
Uptown Cheapskate
07.2022 - Current
Personal Shopper
HEB Grocery Store
07.2020 - 07.2022
High School Diploma -
Bowie High School