Leila McGraw
San Antonio,TX
Summary
Professional and motivated college student seeking a Marketing/Communications Internship at NBCUniversal. Eager to leverage a 4.0 GPA and hands-on experience in customer service and retail operations to support NBCUniversal’s storytelling, brand strategy, and audience engagement initiatives. Recognized for dependability, initiative, and teamwork in dynamic environments, with a strong commitment to excellence, creativity, and collaboration.
Overview
4
4
years of professional experience
Work History
Retail/Pool Attendant
Marriott
San Antonio, Texas
10.2024 - Current
- Cultivated exceptional guest relationships by addressing inquiries, resolving issues, and ensuring a premium experience in line with luxury brand standards.
- Managed daily retail operations, including inventory oversight, and merchandising.
- Assisted in setting up chairs, umbrellas, tables, and other items needed for events or gatherings.
Sales Associate
Carter's
Colma, CA
10.2022 - 05.2023
- Assisted customers with questions about products, worked as a cashier, and interacted with children and families.
- Applied problem-solving and interpersonal skills to efficiently resolve customer inquiries and manage checkout operations.
Small Animal & Kitten Volunteer
Peninsula Humane Society
Burlingame, CA
10.2021 - 05.2023
- Socialized small animals, such as rabbits and guinea pigs, learn about their diet and clean up after themselves.
- As well as bottle-fed neonatal kittens, I kept track of their health.
- Maintained cleanliness in animal habitats and public areas of the shelter.
- Engaged with potential adopters to provide information about available pets.
Front of House Employee
Chick-fil-A
Daly City, CA
11.2021 - 04.2022
- Greeted and welcomed guests with friendly, efficient service.
- Prepared and served food and beverages according to company standards.
- Operated point-of-sale system for customer transactions and order processing.
Education
Associate of Arts - Business Administration And Management
San Antonio College
San Antonio, TX05-2028
High School Diploma -
Mills High School
Millbrae, CA05.2023
Skills
- Customer service
- Team collaboration
- Digital marketing interest
- Excel proficiency
- Effective communication
- Problem resolution
Languages
English
Professional
Spanish
Limited
Timeline
Retail/Pool Attendant
Marriott
10.2024 - Current
Sales Associate
Carter's
10.2022 - 05.2023
Front of House Employee
Chick-fil-A
11.2021 - 04.2022
Small Animal & Kitten Volunteer
Peninsula Humane Society
10.2021 - 05.2023
Associate of Arts - Business Administration And Management
San Antonio College
High School Diploma -
Mills High School