Leila Medina
Tempe,AZ
Summary
Accomplished Team Lead with a proven track record at Carvana, enhancing team performance and customer satisfaction through expert coaching and innovative performance improvement strategies. Skilled in customer focus and mentoring, I excel in fostering environments that exceed business objectives. Demonstrated success in implementing effective QA solutions and performance monitoring to drive results.
Overview
3
3
years of professional experience
Work History
Team Lead
Carvana
06.2023 - 06.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Bridal Stylist
Davids Bridal
12.2022 - 06.2023
- Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
- Streamlined appointment scheduling and follow-up processes for improved customer experience.
- Created memorable experiences brides their families providing attentive service throughout entire selection process.
- Implemented innovative visual merchandising strategies to attract clientele and showcase unique bridal designs effectively.
Team Lead Quality
Amazon
05.2021 - 11.2022
- Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
- Recommended software solutions such as automated test tools or improved test processes to meet business strategies.
- Conducted risk assessments prior to major releases, enabling informed decision-making regarding potential impacts on customers.
Education
High School Diploma -
Primavera Online High School
Chandler, AZ10.2020
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
Timeline
Team Lead
Carvana
06.2023 - 06.2024
Bridal Stylist
Davids Bridal
12.2022 - 06.2023
Team Lead Quality
Amazon
05.2021 - 11.2022
High School Diploma -
Primavera Online High School