Leila Redzepagic
Middleton,WI
Summary
Detail-oriented service provider skilled in maintaining high cleanliness standards and fostering positive customer relationships. Experience in complaint resolution and effective cash handling ensures a seamless customer experience in diverse settings.
Overview
4
4
years of professional experience
Work History
Server
Biaggis
Middleton, WI
06.2025 - Current
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cashier
Wholefoods Market
Madison, WI
05.2023 - 04.2026
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Merchandise Stocker
HomeGoods, TJX Companies
Middleton, WI
06.2022 - 05.2023
- Collaborated with team members to maintain clean, safe work environment following safety protocols.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Bachelor of Science - Biology
University of Wisconsin, Whitewater
Whitewater, WI05-2027
High School Diploma -
Middleton High School
Middleton, WI06-2023
Skills
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Quality control
- Cash handling
- Customer complaint resolution
- Product knowledge
- Customer focus
- Refund handling
- Payment collection
Timeline
Server
Biaggis
06.2025 - Current
Cashier
Wholefoods Market
05.2023 - 04.2026
Merchandise Stocker
HomeGoods, TJX Companies
06.2022 - 05.2023
Bachelor of Science - Biology
University of Wisconsin, Whitewater
High School Diploma -
Middleton High School