Leila Salter
Pittsburg,CA
Summary
Skilled administrative professional with 5+ years’ experience supporting the advancement of organizational goals. Possess excellent event and meeting management skillset as well as front desk / phone line proficiency and customer service interface. Friendly and efficient with strong organizational skills, adept at managing office tasks and supporting team functions. Possesses solid understanding of administrative software and office procedures, including proficiency in Microsoft Office and data entry. Committed to optimizing workflows and contributing to smooth-running office environment. Diligent and organized with a firm track record in meeting key deliverables in support of bringing the organization’s mission to life.
Overview
4
4
years of professional experience
Work History
Office Assistant
City Of Walnut Creek
Walnut Creek, CA
01.2025 - Current
- Provided support during public events, facilitating community engagement through effective customer service.
- Trained new staff on office procedures, promoting consistency and adherence to organizational standards.
- Utilized software tools for data entry and record-keeping, ensuring data integrity and compliance with regulations.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
Program Aide
Emeryville Senior Center
Emeryville, CA
07.2023 - 12.2024
- Manage data archiving process, including digital journal entries, file scanning and archiving.
- Maintain official documents including accounting records, distribute mandatory city legal notices on time.
- Organize Meals on Wheels program data via Excel
- Implement efficient solutions for an improved work environment.
- Maintain daily building cleanliness and perform daily site lock-down according to operation and safety procedures.
- Research/distribute city news and events to senior residents.
- Preserve confidentiality of Personally Identifiable Information (PII).
- Excellent customer service, general duties as needed.
Deputy City Clerk
Piedmont City Hall
Piedmont, CA
03.2023 - 04.2023
- Organized/scheduled city council meetings/agendas.
- Prepared post-meeting minutes – noting resolutions/ordinances and other pertinent details for archiving.
- Ensured transparency and accessibility of city documents to the public.
- Managed scheduling for City Clerk and City Administrator including arranging meetings, conferences, travel plans and other duties as requested.
- Detailed message documentation for senior staff and all city departments.
- Administered distribution of business licenses upon approval. Invoice, billing, & revenue report generation – via Trakit and GIS mapping systems.
- Communicated official city information with Police department and other key divisions.
- Assisted in the planning and execution of special events and projects as needed. Excellent customer service, general duties as requested.
Receptionist
Wright Institute
Berkeley, CA
02.2023 - 03.2023
- Operated phone lines, documented messages, completed inter-office call transfers.
- Organized incoming mail and packages, including sorting and distribution.
- Managed front desk, including professionally greeting students, provided site information and established documentation procedures for Covid protocols.
- Excellent customer service, created site signage, office supply restocking, and general duties as needed.
Office Assistant
Emeryville City Hall
Emeryville, CA
01.2023 - 02.2023
- Managed data archiving process, including file scanning and digital journal entries.
- Organized physical accounting documents by fiscal year for accessibility upon request and according to Generally Accepted Accounting Principles (GAAP).
- Prepared office resources for future client use, excellent customer service, general duties as needed.
Office Assistant
Emeryville Senior Center
Emeryville, CA
06.2022 - 08.2022
- Managed office finances, supported sign-up for community events / memberships.
- Organized community classes and events, scheduled day trips and created ride schedules for residents.
- Professional phone etiquette and detailed message documentation.
- Demonstrated warm demeanor with senior residents to help create a safe and comfortable environment.
- Onsite event clean-up/organization, excellent customer service, and general office duties as needed.
Education
Associate of Arts - School of Psychology
Diablo Valley College
Pleasant Hill, CA12-2026
Entrepreneurial Success Program - CMO, Certification
Build
Oakland, CA01-2017
Skills
- Proficient use of Microsoft Office including Word, Excel, PowerPoint, Outlook, Teams Other Platforms: Zoom, Google Workspace / Docs, Social Media
- Professional phone etiquette, liaison for internal & external contacts, event planning, scheduling & calendar management, Internet navigation/research
- Maintaining filing systems/databases, data archiving & record keeping, data entry with accuracy
- Accounting support including manual/digital journal entries, expense report generation and invoicing
- Excellent customer service/relations & account management
- Develop standard operating procedures (SOPs) for process efficiencies, strong written & interpersonal communication and problem-solving skills
- Excellent organizational and multi-tasking skills
- Exemplary work ethic, proactive, attention to detail
- Work well under pressure in teams or independently in fast paced environments account management ability
- Excellent time/project management, general office equipment operation
Timeline
Office Assistant
City Of Walnut Creek
01.2025 - Current
Program Aide
Emeryville Senior Center
07.2023 - 12.2024
Deputy City Clerk
Piedmont City Hall
03.2023 - 04.2023
Receptionist
Wright Institute
02.2023 - 03.2023
Office Assistant
Emeryville City Hall
01.2023 - 02.2023
Office Assistant
Emeryville Senior Center
06.2022 - 08.2022
Entrepreneurial Success Program - CMO, Certification
Build
Associate of Arts - School of Psychology
Diablo Valley College