Leila Sha

• Approaching customers and engaging in conversations through the use of effective interpersonal and people skills.
• Building relationships with customers and creating opportunities for additional sales.
• Engaging customers to create a pleasant and easy shopping experience.
• Providing excellent service and attention to customers when face-to-face and through phone conversations.

• Managed sales in a busy Bloomingdale's location.
• Resolved customer complaints promptly and efficiently.
• Educated customers about products and sparked social conversations with customers to provide a friendly atmosphere and a smooth shopping experience.

• Sold insurance policies and managed and organized a busy insurance sales buisness.

• In Charge of sales in a busy furniture store.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Greeted customers and provided exceptional customer service.
• Maintained up-to-date knowledge of store merchandise and policies.
• Processed returns, exchanges, and refunds in accordance with company policies.
• Handled customer complaints in a professional manner.

• In charge of sales in a busy store.
• Maintained cleanliness of store environment including floors, windows, displays.

• Contributed to event marketing, sales, and brand promotion.
• Achieved and exceeded company-defined sales quotas.
• Advised customers on the latest product features and benefits.

• Used geological knowledge and expertise in the UAE to characterize sediment.
• Supervised marine geology interns while completing site suitability studies over the course of the project.

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• Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.