Leila Watson
San Diego,CA
Summary
Compassionate and dedicated professional with a strong background in caregiving, front desk operations, customer service, and sales. Experienced in providing high-quality support to individuals with dementia, developmental disabilities, and other specialized care needs, including medication administration, personal hygiene assistance, and care plan management. Skilled in front desk reception, appointment scheduling, and administrative tasks, ensuring smooth office operations and a welcoming environment for clients. Adept at conflict mediation, multitasking, and prioritization, with a proven ability to exceed sales goals and build strong customer relationships. Known for exceptional communication, polished presentation, and a personable, enthusiastic attitude that enhances both client and team satisfaction. Passionate about fostering long-term relationships while maintaining professionalism, efficiency, and a high standard of service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Home Care Aide
Honor
12.2020 - 04.2023
- Supervised medication administration, personal hygiene, transferring, incontinence care, and other activities of daily living.
- Planned optimal meals based on established nutritional plans.
- Monitored client behaviors and emotional states, reporting concerns to supervisor and documenting information in files.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Direct Support Professional
Life Options Therapeutics LLC
03.2019 - 04.2021
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Monitored vital signs and medication use, incontinence care, transferring clients manually and with a hoyer lift, G-Tube, colotomy and catheter care, documenting variances and concerning responses.
- Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
- Transported patients to and from medical, dental and personal care appointments.
- Maintained clean and well-organized environment to promote client happiness and safety.
Front Desk Associate
Beauty Kliniek Medical Spa
09.2018 - 10.2020
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Greeted guests and members upon arrival to create positive first impressions.
- Advised customers of seasonal promotions to create rapport and improve sales.
- Inputted client information into booking system accurately and completely to chart sales metrics.
- Created patient charts and documented medical issues to assist lymphatic therapists prior to initial visits.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Sold memberships and packages to clients which included lymphatic therapy, massage, medical grade facials, health and wellness programs.
Front Desk Medical Receptionist/Medical Assistant
Bloom Natural Healthcare
06.2017 - 09.2018
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Prepared prescription refill requests on behalf of physician to prevent lags.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Assisted physicians by preparing patients for procedures.
- Followed all principles of infection control to meet patient safety guidelines.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Sales Professional
100% Pure
01.2015 - 12.2017
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Answered questions about current promotions and resolved issues according to store policies.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Education
Bachelor of Science - Health Care Administration
Grand Canyon University
Phoenix, AZ06-2025
Study Abroad Program - Spanish Language And Literature
University Of Salamanca
Intergrative Nutrition Health Coach - Nutritional Science And Consulting
Institute Of Integrative Nutrition
Skills
- Client safety, first aid/CPR
- Care plan management
- Specialty working with dementia care and adults with developmental disabilities
- Multi-line telephone skills
- Multitasking and prioritization
- Conflict mediation
- Tech-savvy and data entry experience
- Professional and polished presentation
- Exceptional customer service skills
- Ability to meet and exceed sales goals
- Enthusiastic, personable and positive attitude
Certification
- Registered Home Care Aide in California
- Dementia training course - April 2020
- Health Coach Certification - The Institute of Integrative Nutrition, May 2017
Timeline
Registered Home Care Aide
Honor
12.2020 - 04.2023
Direct Support Professional
Life Options Therapeutics LLC
03.2019 - 04.2021
Front Desk Associate
Beauty Kliniek Medical Spa
09.2018 - 10.2020
Front Desk Medical Receptionist/Medical Assistant
Bloom Natural Healthcare
06.2017 - 09.2018
Sales Professional
100% Pure
01.2015 - 12.2017
Study Abroad Program - Spanish Language And Literature
University Of Salamanca
Intergrative Nutrition Health Coach - Nutritional Science And Consulting
Institute Of Integrative Nutrition
Bachelor of Science - Health Care Administration
Grand Canyon University
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