Tyesha Howell
Douglasville,GA
Summary
Skilled IT Asset Management professional with 5+ years of experience in successfully managing the full lifecycle of IT assets, ensuring compliance, accuracy, and operational efficiency. Proficient in ServiceNow for asset tracking, reporting, and process optimization, with additional expertise in inventory control, vendor management, and software license compliance. Committed to delivering measurable results and enhancing system reliability in fast-paced, collaborative environments.
Overview
8
8
years of professional experience
Work History
Human Resource Associate
Honor
06.2022 - Current
- Assist in resolving employee inquiries for all HR related matters
- Manage employee benefits programs including health insurance, retirement plans, and PTO
- Communicate leave policies and procedures to employees, and served as a primary point of contact for leave-related inquiries
- Maintained employee records and statistical data to establish accuracy and compliance with regulations
Business Process Specialist
MarketSource
06.2021 - 04.2022
- Designed, developed, and tested automation workflows using UiPath
- Collaborated with cross-functional teams to define project scopes, timelines, and objectives for process improvement initiatives
- Implemented processes improvements and automations that increased company efficiency, resulting over 80 saved hours per month
Asset Management Specialist
MarketSource
09.2019 - 06.2021
- Managed the end-to-end lifecycle of IT assets
- Utilized Microsoft Azure and Apple MDM for device and software management
- Maintained software licenses for all devices
- Implemented asset tracking system (ServiceNow) to monitor inventory levels and ensure accurate record keeping
- Delivered Tier 1 and Tier 2 support for problem identification, diagnosis and resolution through ServiceNow ticketing system
- Reduced asset related discrepancies by 25%
Senior Employee Support Associate
Marketsource
09.2016 - 09.2019
- Facilitated employee onboarding processes, including conducting orientations, completing paperwork, and coordinating training sessions
- Responsible for managing the entire employee lifecycle
- Led a team of support associates in providing prompt and professional assistance to employees on a wide range of HR-related issues
- Collaborated with cross-functional teams to streamline processes and improve the new hire and employee support experience
Education
Master of Business Administration - MBA -
Western Governors University
Salt Lake City, UT09-2022
Bachelor's degree - Psychology
Kennesaw State University
Kennesaw, GA12-2015
Skills
- Microsoft Suite
- Google Suite
- Service Now
- Microsoft Entra
- Apple MDM
- UiPath
- Oracle-PeopleSoft
- Paylocity
Timeline
Human Resource Associate
Honor
06.2022 - Current
Business Process Specialist
MarketSource
06.2021 - 04.2022
Asset Management Specialist
MarketSource
09.2019 - 06.2021
Senior Employee Support Associate
Marketsource
09.2016 - 09.2019
Master of Business Administration - MBA -
Western Governors University
Bachelor's degree - Psychology
Kennesaw State University
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