Leilani Alvarez
Pacoima,CA
Summary
With gained knowledge and teachings from Dr. John Roesler M.D., I excel in delivering exceptional hospitality services and administrative expertise. Fluent in both Spanish and English, I adeptly managing patient care as well as demonstrating analytical mastery and detail . My background includes significant achievement's in improving patient care from front office greeting to delivering patient care .
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Representative
Dr. John Roesler M.D.
Calabasas, CA
08.2021 - Current
- Monitoring incoming patient calls for appointment scheduling, as well as returning patient phone calls with surgeon recommendations.
- Assisting Surgery Coordinator in verifying health insurance benefits
- Understanding CPT codes / ICD 10 coding for billing
- Knowledge on assisting Surgeon and or RN on certain office procedures
- Patient preparation and data collection
- Autoclaving of instruments and other surgery supplies
- Assisting Surgeon in videography with patient consent.
- Knowledge and understanding of patients rights , HIPPA privacy and consents
- Part- time position
Customer Service Representative
Target
Van Nuys, CA
06.2018 - 11.2019
- Maintaining knowledge of products
- Assisting with stock management
- Processing payments and refunds
- Organizing store while assisting floor shifts
- Multitasking
Volunteer
Valley Presbyterian Hospital
Panorama City, CA
02.2016 - 01.2018
- Assisted medical staff and patients
- Patient transport
- Provide support to patients and families
- HIPPA
- Training and support of laboratory specimens
- Meal delivery
Education
Bachelor of Science - Register Nurse
West Coast University
North Hollywood, CA01-2025
Skills
- Analytical mastery
- Hospitality services
- Listening skills
- Administrative skills
- Fluent in Spanish and English
- Conflict management
- Effective planning
- Safety and security procedures
Affiliations
- Entomology
- Clay making
Certification
- BLS / ACLS
Languages
Spanish
Native/ Bilingual
Volunteer
My family and I have been volunteers at Fred Jordan Mission on Skid Row for the past 11 years . Understanding first hand the importance of help from others during difficult times taught me the importance of "Giving back" .
References
References available upon request.
Timeline
Front Desk Representative
Dr. John Roesler M.D.
08.2021 - Current
Customer Service Representative
Target
06.2018 - 11.2019
Volunteer
Valley Presbyterian Hospital
02.2016 - 01.2018
- BLS / ACLS
Bachelor of Science - Register Nurse
West Coast University
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