Reliable hospitality leader with a strong foundation in both shift leadership and management, recognized for driving efficiency, elevating team performance, and consistently delivering results in fast-paced, high-pressure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista Manager & Shift Lead
Peaberry Coffee House
Placentia, CA
02.2025 - 03.2026
Supervised daily operations including opening, closing, and shift management
Led and trained 25+ baristas and support staff on drink preparation, customer service, and safety standards
Provided excellent customer service, resolving guest concerns and maintaining a welcoming environment
Monitored inventory levels and placed orders for coffee, milk, syrups, and supplies
Assisted with staff scheduling and shift coverage
Ensured consistent drink quality and adherence to café recipes and standards
Trained new hires on espresso machines, grinders, milk steaming, and specialty drink preparation
Beauty Advisor & Shift Lead Color Analyst
Sally Beauty
Silverdale, WA
02.2022 - 08.2023
Assisted and engaged with customers to determine specific needs that are specialized in hair care, hair color, skin, nails, makeup, beauty, and salon chemicals.
Recommended products of current sales to boost sales and RCC and maintained cash register operations.
Stayed up to date with current trends and styles to increase professional value and meet diverse client needs.
Restocked and rearranged shelves and items according to correct sections, maintained a clean and safe environment from hazardous chemicals, and disposed of hazardous waste safely.
Planned and set daily and weekly sales goals for staff, monitoring individual performance and coaching team members to consistently meet or exceed store sales quotas.
Barista Manager & Shift Lead
Stirred Roasters
Cerritos, CA
11.2019 - 01.2021
Opening and closing operations, including cash reconciliation, inventory checks, and preparing the store for high-volume service.
Supervised and coordinated team members during peak hours to maintain efficient workflow and exceptional customer service.
Maintained strict food safety, sanitation, and operational standards to ensure a clean and compliant service environment.
Resolved customer concerns professionally while delivering a positive guest experience and building customer loyalty
Lifeguard
Knott's Soak City
Buena Park, CA
06.2019 - 03.2020
Monitored the recreational area to observe participants and determine individuals in need of assistance.
Ability to react quickly and efficiently in a life threatening situation.
Maintained a close eye on the weather and warned individuals of the potential for dangerous situations.
Consulted with customers to understand their desires and suggest the best products to meet their needs.
Regularly removed trash, organized tools, and checked the shop’s equipment to maintain a neat and safe work area.