Leilani Barriento
Miami,FL
Summary
Bilingual administrative professional with expertise in billing, coding, and customer service within healthcare. Streamlined insurance verification and improved patient chart management, enhancing operational efficiency and patient satisfaction. Strong computer skills ensure accurate data handling and effective communication.
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist
Med Eye Associates
Miami, FL
01.2020 - Current
- Delivered high-quality customer service, enhancing patient satisfaction and improving front desk operations.
- Provided exceptional customer service to internal and external customers, aligning with organization's commitment to extraordinary relations and quality service.
- Executed financial transactions with precision, collected copayments, and managed appointment scheduling.
- Managed a high volume of complex customer calls, providing effective solutions.
- Able to explain to the caller any action that is required in order to resolve the inquiry or concern.
- Coordinated timely insurance verification and billing processes, ensuring accurate patient account management.
- Performed comprehensive insurance verification and streamlined chart management processes, encompassing meticulous filing and scanning procedures.
Medical Records Specialist
Plaza Medical Center
Miami, FL
01.2018 - 01.2020
- Maintain accurate, complete, and up-to-date medical records for patients, ensuring compliance with healthcare regulations.
- Oversaw the systematic organization and upkeep of patient charts, guaranteeing the accuracy and currency of medical records.
- Received, requested, and uploaded all health-related documents, including medical test results and previous medical history, into the electronic medical records system to ensure comprehensive patient records.
- Processed requests for release of medical information in accordance with HIPAA regulations, verifying identity and authorization of individuals requesting records to maintain compliance.
- Facilitated transfer of medical documentation and validated insurance coverage to enhance communication between patients and healthcare providers.
Senior Deli Clerk
Publix
Miami, Florida
11.2008 - 06.2017
- Provided excellent customer service by answering questions about products and offering helpful suggestions.
- Guided customers in product selection, ensuring a positive shopping experience.
- Addressed customer complaints effectively, fostering satisfaction and loyalty.
- Maintained cleanliness and organization of deli counters and equipment.
- Adhered to food safety regulations while handling perishable items.
- Trained new staff on deli procedures and safety standards.
- Collaborated with team members to ensure timely service during peak hours.
- Coordinated with coworkers to improve teamwork and streamline service during busy periods. with coworkers to meet business goals.
Education
Certificate - Medical Billing & Coding
College of Business & Technology
Cutler Bay, FLHigh School Diploma -
Miami Southridge Senior High
Skills
- Excellent computer proficiency (MS Office Word, Excel and Outlook
- Appointment scheduling
- Customer Service
- Excels in Fast Paced Environments
- Attention to Detail
- Coding Support
- Billing Support
- Data Confirmation
- Verification Specialist
- Electronic medical records
- Medical compliance
- Problem solving
- Time management
- Team collaboration
- Administrative skills
Timeline
Front Desk Receptionist
Med Eye Associates
01.2020 - Current
Medical Records Specialist
Plaza Medical Center
01.2018 - 01.2020
Senior Deli Clerk
Publix
11.2008 - 06.2017
Certificate - Medical Billing & Coding
College of Business & Technology
High School Diploma -
Miami Southridge Senior High