Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Solar Sales Consultant
SunRun
06.2023 - 09.2023
Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
Created sales and marketing tools, growing clientele and generating quality sales leads.
Proposed commercial sustainability practices and solar lighting installations, reducing energy costs and environmental impact.
Mentored new sales team to surpass goals in alignment with brand standards.
Food Runner
BJ's Restaurant & Brewhouse
03.2023 - 07.2023
Maintained speed of service for food orders while minimizing errors and complaints.
Delivered correct food items to tables according to order documentation.
Collaborated well with other food runners to deliver orders accurately.
Cleaned and sanitized food preparation and serving areas.
Garnished dishes and quickly delivered items to customers, minimizing wait times.
Wireless Sales Representative
Premium Wireless
05.2022 - 03.2023
Upsold customers by recommending accessories and promotions to increase revenue.
Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
Activated both contract and pre-paid wireless phones for customers by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
Assisted and supported training of new sales associates.
Tracked and recorded department inventory of products.
Server
Crab N Spice
10.2021 - 05.2022
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Host and Server
IHop Pancake House
02.2021 - 10.2021
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bussed and reset tables to keep dining room and work areas clean.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
TRADE / CERTIFICATION LICENSE - PHLEBOTOMY
US CAREER INSTITUTE
ONLINE
02.2024
High School Diploma -
WILLIAM S. HART HIGH SCHOOL
NEWHALL, CA
05.2022
Skills
Professional Telecommunication Service
Ability to schedule clients and send appointment information
Proven ability to manage multiple tasks in fast pace environment
Extensive Knowledge of Microsoft Word, Powerpoint, and Excel Spread Sheets