Leilani Cepeda
Fairfield,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Visual Merchandiser & Consumer Experience
Nike
Napa, California
05.2022 - Current
- Communicated with store management to align visual strategies with sales goals.
- Resolved customer complaints professionally to enhance satisfaction.
- Processed customer transactions with accuracy and efficiency.
- Helped customers find specific products, answered questions, and offered product advice.
- Coached new staff on visual merchandising principles and optimal customer service approaches.
- Collaborated with team members to implement seasonal merchandising strategies effectively.
- Analyzed customer flow to optimize product placement and increase accessibility.
- Maintained product presentation standards in alignment with brand guidelines and aesthetics.
Textbook Sales Associate Lead
Barnes & Noble College
San Joaquin, California
07.2016 - 08.2021
- Resolved customer inquiries and issues regarding textbook availability and pricing.
- Trained new staff on sales procedures and customer service standards.
- Managed customer questions effectively through in-person, phone, and email interactions.
- Advised customers on optimal purchasing options according to their needs.
- Monitored customer traffic flow within the store and adjusted staffing accordingly.
- Shelved, cleaned and organized products or spaces to maintain appealing sales floor.
Education
Radio, Television, & Film, Arts & Humanities
Solano Community College
Fairfield, CA05-2019
Some College (No Degree) - Radio, Television, And Film
San Jose State University
San Jose, CASkills
- Customer experience
- Attention to detail
- Brand compliance
- Problem solving
- Team collaboration
- Employee training
- Effective communication
- Time management
Timeline
Visual Merchandiser & Consumer Experience
Nike
05.2022 - Current
Textbook Sales Associate Lead
Barnes & Noble College
07.2016 - 08.2021
Radio, Television, & Film, Arts & Humanities
Solano Community College
Some College (No Degree) - Radio, Television, And Film
San Jose State University
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