Leilani Frost
San Marcos,CA
Summary
Compassionate caregiver and server with over 6 years of experience enhancing client and customer satisfaction through effective problem-solving and emotional intelligence. Skilled in fostering strong relationships through clear communication and empathy, leveraging a background in hospitality and customer service to deliver exceptional interpersonal interactions.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Caregiver
Unicare Home Health Care
Escondido, California
11.2022 - Current
- Delivered emotional support to enhance clients' well-being
- Built strong and trusting rapport with clients and loved ones.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted clients with mobility and transportation to appointments.
Server
Olive Garden Restaurant
Carlsbad, California
11.2022 - 05.2025
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated effectively with residents to enhance their dining experience.
- Checked identification to verify if guests met the minimum age to legally purchase or consume alcoholic beverages.
Server
Meridian Senior Living
San Marcos, California
01.2020 - 08.2021
- Served lunch and dinner shifts with over 150+ guests in the dining room
- Welcomed customers in a friendly manner at the entrance., answered questions, and recommended specials to increase profits.
- Collaborated with kitchen staff to streamline food delivery during peak dining hours.
- Trained new servers on best practices and service standards to enhance customer experience.
Education
High School Diploma -
San Marcos High School
San Marcos, CA06-2020
GED -
Palomar College
San Marcos, CA07-2026
Skills
- Patient monitoring
- Calm under pressure
- Emotional intelligence
- Interpersonal skills
- Adaptability
- Attention to detail
Certification
- T.I.P.- Trauma Intervention Program- Volunteered at a nonprofit providing emotional support for trauma patients
Timeline
Caregiver
Unicare Home Health Care
11.2022 - Current
Server
Olive Garden Restaurant
11.2022 - 05.2025
Server
Meridian Senior Living
01.2020 - 08.2021
High School Diploma -
San Marcos High School
GED -
Palomar College