Leilani Hiett
Newberry Springs,CA
Summary
As a Level 6 Associate at In N Out Burgers, I am recognized for delivering exceptional customer service and training new employees when needed. I am knowledgeable in all the positions at In N out and am one of the highest positions before management. Working for this company has made me a very hard working and attentive employee who knows the key is the customers happiness!
Overview
3
3
years of professional experience
Work History
Crew Member
Panda Express
Barstow, CA
04.2026 - Current
- Collaborated with team members to meet peak service demands efficiently during busy hours.
- Trained new staff on procedures and best practices to ensure consistent service quality.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Crew Member
Jersey Mike's Subs
Barstow, CA
04.2026 - Current
- Prepared and assembled sandwiches according to customer specifications and food safety standards.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Assisted in inventory management by restocking supplies and monitoring product freshness.
- Provided exceptional customer service, resolving inquiries and enhancing overall dining experience.
- Implemented process improvements that streamlined sandwich assembly workflow, increasing efficiency.
- Operated kitchen equipment safely while adhering to operational guidelines for food preparation.
Level 6 Associate
In N Out Burgers
Lenwood, Ca
08.2023 - 03.2026
- Maintained integrity and hard work ethic during busy times, and continued to provide great customer service with a smile!
- Ensured compliance with safety and sanitation standards during food preparation and service.
- Trained new employees on operational procedures and customer service techniques.
- Implemented best practices for improving efficiency in food and customer service positions, as well as speed.
- Strived to improve in each area I trained in, and continued to grow my career opportunities.
Education
High School Diploma -
Silver Valley Highschool
Yermo, CASkills
- Fast Learner
- Training and mentoring
- Fast and efficient service worker
- Organized multi-tasker
- Engaging personality
- Skilled upseller
- Reliable team worker
- Hospitality and accommodation
- Delivers exceptional customer service
Timeline
Crew Member
Panda Express
04.2026 - Current
Crew Member
Jersey Mike's Subs
04.2026 - Current
Level 6 Associate
In N Out Burgers
08.2023 - 03.2026
High School Diploma -
Silver Valley Highschool