Summary
Overview
Work History
Education
Skills
Timeline
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Leilani Hiett

Newberry Springs,CA

Summary

As a Level 6 Associate at In N Out Burgers, I am recognized for delivering exceptional customer service and training new employees when needed. I am knowledgeable in all the positions at In N out and am one of the highest positions before management. Working for this company has made me a very hard working and attentive employee who knows the key is the customers happiness!

Overview

3
3
years of professional experience

Work History

Crew Member

Panda Express
Barstow, CA
04.2026 - Current
  • Collaborated with team members to meet peak service demands efficiently during busy hours.
  • Trained new staff on procedures and best practices to ensure consistent service quality.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Crew Member

Jersey Mike's Subs
Barstow, CA
04.2026 - Current
  • Prepared and assembled sandwiches according to customer specifications and food safety standards.
  • Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
  • Assisted in inventory management by restocking supplies and monitoring product freshness.
  • Provided exceptional customer service, resolving inquiries and enhancing overall dining experience.
  • Implemented process improvements that streamlined sandwich assembly workflow, increasing efficiency.
  • Operated kitchen equipment safely while adhering to operational guidelines for food preparation.

Level 6 Associate

In N Out Burgers
Lenwood, Ca
08.2023 - 03.2026
  • Maintained integrity and hard work ethic during busy times, and continued to provide great customer service with a smile!
  • Ensured compliance with safety and sanitation standards during food preparation and service.
  • Trained new employees on operational procedures and customer service techniques.
  • Implemented best practices for improving efficiency in food and customer service positions, as well as speed.
  • Strived to improve in each area I trained in, and continued to grow my career opportunities.

Education

High School Diploma -

Silver Valley Highschool
Yermo, CA

Skills

  • Fast Learner
  • Training and mentoring
  • Fast and efficient service worker
  • Organized multi-tasker
  • Engaging personality
  • Skilled upseller
  • Reliable team worker
  • Hospitality and accommodation
  • Delivers exceptional customer service

Timeline

Crew Member

Panda Express
04.2026 - Current

Crew Member

Jersey Mike's Subs
04.2026 - Current

Level 6 Associate

In N Out Burgers
08.2023 - 03.2026

High School Diploma -

Silver Valley Highschool