Leilani Larcher
New York,NY
Summary
Dynamic and dependable professional with a strong background in customer service at Target. Proven ability to enhance guest experiences through effective communication and teamwork. Skilled in multitasking and organization, consistently ensuring smooth operations. Recognized for training new team members and maintaining high standards of service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Target
New York, New York
10.2024 - Current
- Assisted guests with inquiries and product location throughout the store.
- Managed checkout processes, ensuring a smooth and efficient transaction experience.
- Provided exceptional customer service, addressing guest concerns and resolving issues promptly.
- Collaborated with team members to maintain store appearance and product organization.
- Supported inventory management by restocking shelves and monitoring product availability.
- Trained new team members on customer service standards and operational procedures.
Hostess
Dcity Smokehouse
Washington
08.2022 - 11.2022
- Answered telephone to provide dining information and take reservations.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Took beverage orders and served drinks during peak meal times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Communicated with servers about new tables, changes in food availability and customer comments.
Intern
Revive Events And Catering
New York, NY
06.2022 - 08.2022
- Created content for social media platforms to engage and connect with target audiences.
- Worked with team members to promote great customer service and pleasant work environment.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Maintained positive working relationship with fellow staff and management.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Wiped down surfaces and cleaned plates, utensils and trays to sanitize catering space after events.
Education
Pace University
New York, NY05-2028
High School -
Academy of Mount St. Ursula
Bronx, NY06.2024
Skills
- Fast Learner
- Verbal and Written Communication
- Computer Skills
- Teamwork and Collaboration
- Self-Motivated
- Dependable and Reliable
- Strong Academic Record
- Attention to Detail
- Flexible Schedule
- Telephone Etiquette
- Multitasking and Organization
- Team Collaboration
- Creative and Resourceful
- Interpersonal and Social Skills
- Friendly, Positive Attitude
Timeline
Guest Advocate
Target
10.2024 - Current
Hostess
Dcity Smokehouse
08.2022 - 11.2022
Intern
Revive Events And Catering
06.2022 - 08.2022
Pace University
High School -
Academy of Mount St. Ursula