Leilani Martinez
Surfing Crab
Corpus Christi,TX
5
years of professional experience
Experienced in restaurant and banking environments, consistently achieving high levels of customer satisfaction through effective communication and reliability. Skilled in problem solving, team collaboration, and exceptional communication.
Work History
Server
1 Year 4 Months- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
1 Year- Delivered exceptional customer service by efficiently managing dining area and responding to guest needs.
- Collaborated with kitchen staff to ensure timely food delivery and maintain order accuracy.
- Trained new servers on menu offerings, service standards, and restaurant protocols.
- Maintained cleanliness and organization of tables, ensuring a welcoming environment for guests.
- Managed cash register operations including processing payments and balancing transactions at end of shifts.
- Fostered teamwork among staff to enhance service efficiency during peak hours while maintaining quality standards.
- Implemented suggestions from guest feedback to improve overall dining experience and satisfaction levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Teller
3 Years- Processed customer transactions efficiently, ensuring accuracy and compliance with credit union policies.
- Maintained cash drawer accuracy through diligent tracking and reconciliation of daily transactions.
- Educated customers on credit union products, enhancing member engagement and satisfaction.
- Collaborated with team members to improve workflow processes, increasing overall operational efficiency.
- Resolved customer issues promptly, employing problem-solving skills to enhance member experiences.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
Education
High School Diploma
- 4.1 GPA
- Cum Laude Graduate
- Permanent Honor Roll
- First in family to graduate
- Completed AP course in English
- Completed AP course in Math
- Completed AP course in Science
- Completed AP course in History
- CITGO Scholarship Recipient
- Financial Management Course
Business Management - Business Management
Skills
Safe and vault operation
Fraud identification
Customer Service-oriented
Honest and dependable
Attention to detail
Vault monitoring
Night and safe deposit procedures
Listening and comprehension
Timeline
Server
Surfing Crab
04.2025 - CurrentRead More
Server
Texas Roadhouse
03.2024 - 03.2025Read More
Teller
Coast Life Credit Union
06.2021 - 06.2024Read More
Del Mar College
Business Management from Business Management
Read More
Collegiate High School
High School Diploma
Read More