April Guinn
Tulsa,OK
Summary
Flexible hard worker ready to learn and contribute to team success.
Confident Personal Banker professionally handling complaints and problems to build customer loyalty. Skilled in handling transfers, processing checks and presenting financial products to customers. Solid knowledge of personal banking practices and regulations.
Hospitable professional offering personality, professionalism and communication skills to successfully engage new and existing customers. Adept at identifying and matching customers with products and services by conducting interviews and discussing financial needs.
Friendly employee knowledgeable banking regulations and regulatory compliance. Offers great communication, collaboration and organizational skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Accommodating Personal Banker committed to maintaining high customer service ratings and presenting professional image. Experienced in expertly handling over 500 banking transactions per day and interacting with customers. Hands-on experience in reviewing reports for variances and performing follow-up and backup work duties.
Overview
17
17
years of professional experience
Work History
Server
Tallys Good Food Cafe
Tulsa, OK
10.2022 - 12.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Personal Banker
Bank of Oklahoma
Tulsa, OK
01.2009 - 12.2010
- Conducted account openings and closings for clients.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Provided customer service to clients, including answering questions and resolving issues.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
Sales Associate
IBC Bank
Tulsa, OK
01.2006 - 12.2010
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
Education
High School Diploma -
Kellyville High School
Kellyville OK05-2005
Skills
Server:
- Safe Food Handling
- Food Delivery
- Table Setting
- Beverage Preparation
- Table Bussing
- High-volume dining
- Wine Pairings
Sales Associate/Teller/Area Teller Supervisor:
- Payment Processing
- Outgoing Personality
- Sales expertise
- Multi-tasking strength
- Cash Handling
- Cash auditing
- Staff Training and Development
- Staff Management
- Transaction Processing
- Vault Monitoring
- Cash Drawer Reconciliation
- Discrepancy Resolution
- New Account Setup
Personal Banker:
- Attention to Detail
- Customer Service
- Account Maintenance
- Banking Policies and Procedures
- Upselling
- Positive Attitude
- Sales Growth
- Teller Support
- Customer financing
Affiliations
- I spend most of my free time with my 2 boys. Im a singe mother of a 9 year old and a 13 year old. They keep me busy a lot. We love the summer time and going to the water parks and the pool. Its our favorite time of year.
Accomplishments
- Principal's Honor Roll
Timeline
Server
Tallys Good Food Cafe
10.2022 - 12.2022
Personal Banker
Bank of Oklahoma
01.2009 - 12.2010
Sales Associate
IBC Bank
01.2006 - 12.2010
High School Diploma -
Kellyville High School
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