Juan Carlos Olvera

Server

Cafe Verde Restaurant

04.2003 - 03.2019

Worked with POS system to place orders, manage bills, and handle complimentary items.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Increased sales significantly by upselling higher-end products to customers.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Checked guests' identification before serving alcoholic beverages.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Explained menu items and suggested appropriate options for food allergy concerns.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Processed orders and sent to kitchen employees for preparation.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Seated customers in timely manner by managing reservations and waitlists skillfully.
Answered customers' questions, recommended items, and recorded order information.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bussed and reset tables to keep dining room and work areas clean.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Cultivated warm relationships with regular customers.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Inspected dishes and utensils for cleanliness.
Served food and beverages promptly with focused attention to customer needs.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.