Summary
Overview
Work History
Skills
Languages
Timeline
Hi, I’m

Yosmany Hernandez Ruiz

Yosmany  Hernandez Ruiz

Summary

Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable Job Title successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Organized Job Title with experience in Type restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
years of professional experience

Work History

Four Seasons Hotels And Resorts Miami

Server
06.2013 - Current

Job overview

  • Served food and beverages promptly with focused attention to customer needs.

Skills

  • Condiment Refilling
  • Table Preparation
  • Utensil Cleaning
  • Contamination Prevention
  • Seating Assignment Preparation
  • Customer Service and Rapport
  • White Glove Service
  • Table Monitoring and Turnover
  • Special Requests and Substitutions
  • Sales Techniques
  • Servsafe Certified
  • Food and Beverage Pairings
  • Food Spoilage Prevention
  • Courteous Phone Demeanor
  • Guest Satisfaction
  • Cash Handling
  • Dining Area Maintenance
  • Stocking and Replenishing
  • Quality Control
  • Wine and Liquor Service
  • Item Promotion
  • Suggestive Selling
  • Dessert Preparation
  • Cocktail Knowledge
  • Food Sales and Promotion
  • Regulatory Compliance
  • Corrective Actions
  • Order Accuracy and Delivery
  • Forecast Preparation
  • Taking Reservations
  • Hors D' Oeuvres Service
  • Glassware Polishing
  • Age Verification
  • Guest Flow
  • Daily Specials Memorization
  • Menu Presentation
  • Ability to Lift 30 Pounds
  • Transactions and Cash Handling
  • Sales Expertise
  • Bill Computation
  • Order Accuracy
  • Natural Leadership
  • Server Training
  • Beverage Preparation
  • Adaptable and Flexible
  • Patron Experiences
  • Specials Promotion
  • Special Dietary Requirements
  • Operational Efficiency and Safety
  • Guest Inquiries
  • Table Bussing
  • Covid Symptom Screening
  • Front of House Display Creation
  • Greeting and Seating Guests
  • Waiting Tables
  • Process Monitoring
  • Guest Relations Management
  • Anticipating Guest Needs
  • Food Safety Oversight
  • Dining Customer Service
  • Wine Service
  • Warm and Friendly
  • Cool Under Pressure
  • Wine Pairings
  • Ordering Procedures
  • Dining Room Cleaning and Upkeep
  • Identification Requirements
  • Plates Presentation
  • To-Go Order Preparation
  • Check Payment Processing
  • Table Setting Arrangements
  • Server Improvements
  • Guest Seating
  • Billing and Payment Processing
  • Service Prioritization
  • Hospitality Service Expertise
  • Bus Tables
  • Food Preparation and Safety
  • Pos Operation
  • Cash Register Operations
  • Price Memorization
  • Performance Improvement
  • Buffet Setup and Takedown
  • Menu Item Recommendation
  • Dining Crew Workflow Optimization
  • Dish Preparation
  • Patron Rapport
  • Menu Memorization
  • Dining Room Monitoring
  • High-Volume Dining
  • Communications Protocols
  • Bathroom Servicing
  • Conflict and Complaint Resolution
  • Workflow Coordination
  • Managing Extras
  • Banquet Coordination
  • Course Suggestions

Languages

English
Native or Bilingual

Timeline

Server
Four Seasons Hotels And Resorts Miami
06.2013 - Current
Yosmany Hernandez Ruiz