Leilani Medina
Naples,FL
Summary
Dynamic and reliable professional with a strong background in customer service at Royal Scoop. Known for maintaining impeccable cleanliness and organization while engaging customers with patience and empathy. Proficient in cash handling and committed to promoting a positive atmosphere, ensuring order accuracy and satisfaction in every interaction.
Offering reliable and positive presence with strong desire to learn and grow in collaborative environment. Brings quick adaptability to new tasks and environments, along with focus on customer satisfaction and efficiency. Ready to use and develop communication and time-management skills in certain role.
Overview
2
2
years of professional experience
Work History
Scooper/Customer Service Cashier
Royal Scoop
06.2023 - 01.2025
- Sustained store''s visual appeal by regularly organizing display cases and making sure all signage was updated accordingly.
- Implemented proper food safety practices when handling ice cream products to ensure the highest level of hygiene standards were maintained.
- Processed sales transactions for cash, debit, and credit purchases.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Kept tidy and organized area to comply with cleanliness standards.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Promoted a positive atmosphere by engaging with customers and providing cheerful service.
Volunteer
NCH Hospital
06.2023 - 07.2023
- Used strong interpersonal communication skills to convey information to others.
- Coordinated with different service providers to meet clients' individual needs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
Education
High School Diploma -
Mason Classical Academy
NaplesBachelor of Science - Nursing
Florida Gulf Coast University
Fort Myers, FL05-2028
Skills
- Cleanliness and organization
- Patience and empathy
- Reliability and punctuality
- Motivation and initiative
- Time management expertise
- Cash handling proficiency
Accomplishments
- Achieved Trainer position through effectively helping with.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Scooper/Customer Service Cashier
Royal Scoop
06.2023 - 01.2025
Volunteer
NCH Hospital
06.2023 - 07.2023
High School Diploma -
Mason Classical Academy
Bachelor of Science - Nursing
Florida Gulf Coast University
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