Leilani Montemayor
Alamo
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Instructional Aide
Donna Independent School District
08.2023 - 01.2024
- Provided support during classes, group lessons, and classroom activities.
- Supported student learning objectives through personalized and small group assistance.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Substitute Teacher
Donna Independent School District
01.2021 - 01.2022
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Customer Service Representative
Senture
02.2020 - 07.2020
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Escalated complicated customer account issues to supervisors and help desk workers.
Pawnbroker
Cash America
11.2018 - 04.2019
- Checked, organized and displayed inventory attractively to promote patron interest.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Priced and resold items that remained unclaimed by owners.
- Estimated value and gave appraisals of merchandise for prospective clients.
Cashier Server
Tower Burger
02.2017 - 11.2018
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
Education
Associate of Arts - Early Childhood Education
The University of Texas Rio Grande Valley
Edinburg, TXHigh School Diploma -
Donna High School
Donna, TX05-2015
Skills
- Time management
- Team collaboration
- Critical thinking
- Verbal and written communication
- Classroom management
- Problem-solving
- Multitasking and organization
- Upselling
- Promotional support
- Cash handling
- Customer Engagement
Certification
- Instructional Aide Certification
- Substitute Teacher Certification
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Instructional Aide
Donna Independent School District
08.2023 - 01.2024
Substitute Teacher
Donna Independent School District
01.2021 - 01.2022
Customer Service Representative
Senture
02.2020 - 07.2020
Pawnbroker
Cash America
11.2018 - 04.2019
Cashier Server
Tower Burger
02.2017 - 11.2018
- Instructional Aide Certification
- Substitute Teacher Certification
Associate of Arts - Early Childhood Education
The University of Texas Rio Grande Valley
High School Diploma -
Donna High School
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