Summary
Overview
Work History
Education
Skills
Timeline
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Leilani Rojas

Los Angeles,CA

Summary

Personable Cocktail Server skillful in serving diverse crowds of patrons. Well-versed in managing high-volume shifts while consistently performing with efficiency and enthusiasm. Excellent bartending knowledge and great service skills.

Overview

5
5
years of professional experience

Work History

Cocktail Server

40 Love
Los Angeles, CA
02.2021 - 07.2022
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Boosted beverage sales through strategic upselling techniques and promoting daily specials.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Welcomed 75+ guests per shift, and maintained waiting list while communicating expected wait times.

Bartender / Cocktail Server

Warrior Los Angeles
West Hollywood, CA
10.2019 - 01.2021
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Quickly developed relationships with customers, and maintained positivity while servicing up to 7 tables during prime - time hours.

Cocktail Server

Mastro's Steakhouse Penthouse
Beverly Hills, CA
01.2017 - 09.2019
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Elevated customer satisfaction by promptly addressing any concerns or special requests.
  • Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Supported positive work culture through effective communication and teamwork among colleagues across various departments.
  • Improved average check size by 22% during tenure by learning best practices from veteran servers and management.

Education

Bartending License -

ABC Bartending School
Culver City, CA
10.2021

Bachelor of Science - Communication Studies

California State Polytechnic University, Pomona
Pomona, CA
07.2016

Skills

  • Open table
  • Aloha
  • Toast
  • High-volume dining
  • Speed and Efficiency
  • Reliability and punctuality

Timeline

Cocktail Server

40 Love
02.2021 - 07.2022

Bartender / Cocktail Server

Warrior Los Angeles
10.2019 - 01.2021

Cocktail Server

Mastro's Steakhouse Penthouse
01.2017 - 09.2019

Bartending License -

ABC Bartending School

Bachelor of Science - Communication Studies

California State Polytechnic University, Pomona

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Leilani Rojas