Krista Willoh
San Jose,CA
Summary
- Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
- I was promoted from hostess to server.
- Established relationships with guests.
- While hosting, I assisted with server, food runner, and busser duties when needed.
- Passionate about delivering quality work, and going above and beyond to exceed expectations.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Server
Guy Kanu Japanese BBQ
04.2024 - Current
- Ensured cleanliness in all areas of the restaurant
- Maintained high quality customer service
- Established menu knowledge and customer relationships to up sales
- Food ran, bussed, hosted, assisted with managerial duties often while I would be solo many mornings and if necessary during busy hours
- Trained many servers and hosts
- Served a section of 6-15 tables at a time
Hostess
Guy Kanu Japanese BBQ
08.2023 - 03.2024
- Welcomed customers into the restaurant and escort them to tables
- Coordinated floor plan and flow
- Helped to bus and set tables, run food, make drinks, and take orders while busy to ensure quick table flipping.
- Kept host stand, menus, bar, check books, bathrooms, windows, floor mats clean and organized
- Assist customers with the menu giving explanations while presenting restaurant specials increasing sales
Education
High school degree -
Herbert Hoover High
Glendale, CASkills
- Toast POS
- Aloha POS
- Open table
- Customer Service
- Sales
- Floor management
- Responsible beverage service certification
- Food handlers certification
- Table service
- Upselling techniques
- Menu knowledge
- Training and mentoring
- Beverage preparation
- Safe food handling
- Table resetting
- Item promotion
Certification
Food handlers certification
Timeline
Server
Guy Kanu Japanese BBQ
04.2024 - Current
Hostess
Guy Kanu Japanese BBQ
08.2023 - 03.2024
High school degree -
Herbert Hoover High