Leilani Sio
West Palm Beach,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Hostess/Take-Out Server
Outback Steakhouse
02.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Promoted business loyalty by fostering positive customer relationships.
Babysitter
Self-Employed
07.2020 - 03.2021
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Encouraged children to be understanding and patient with others.
- Monitored children's play activities to verify safety.
- Engaged with children on individual basis to build positive relationships.
- Organized activities that enhanced children's physical, emotional and social well-being.
Education
High School Diploma -
Palm Beach Central High School
Wellington, FL05.2023
Skills
- Effective Scheduling
- Emotional Assistance
- Active Listening
- Efficiency Improvement
- Complex Problem-Solving
- Effective Multitasking
- Interactive communication skills
- Efficient collaboration
- Impression management
- Attention to Detail
- Team Collaboration
- Effective Time Management
Timeline
Hostess/Take-Out Server
Outback Steakhouse
02.2023 - Current
Babysitter
Self-Employed
07.2020 - 03.2021
High School Diploma -
Palm Beach Central High School