Leilani Szekely-Leali'ie'e
Kailua-Kona,HI
Summary
Results-oriented customer service professional with expertise in delivering exceptional client support and enhancing customer loyalty. Skilled in communication and problem-solving, with a strong ability to manage multiple tasks. Committed to optimizing operational processes to elevate the customer experience.
Overview
3
3
years of post-secondary education
9
9
years of professional experience
Work History
Customer Service Agent
Unifi
Kailua-Kona, HI
10.2025 - 04.2026
- Assisted passengers with check-in and boarding information to ensure smooth departures.
- Managed ticketing processes using airline-specific software systems to enhance customer experience.
- Ensured compliance with safety regulations and company policies consistently.
- Provided timely support during flight delays and cancellations to minimize traveler inconvenience.
Sales Associate
Bath & Body Works
Kailua-Kona, Hawaii
07.2022 - 04.2026
- Assisted customers in selecting products and providing personalized recommendations.
- Maintained visual merchandising standards to enhance product displays and store appearance.
- Processed transactions accurately using point-of-sale systems and handled cash management.
- Collaborated with team members to ensure efficient inventory management and restocking.
- Previously held these positions at other locations within the brand. Assistant Store Manager, Supervisor, and Key-holder.
Substitute Teacher, K-Eighth Grade
Educational Services Inc.
Scottsdale, Arizona
09.2021 - 06.2022
- Delivered engaging lessons to K-Eighth grade students, fostering enthusiasm for diverse subjects.
- Managed classroom behavior, creating a positive learning environment that supported student engagement.
- Collaborated with teachers to implement lesson plans and instructional strategies.
- Ensured compliance with district policies and procedures, upholding educational standards and practices.
- Developed lesson plans and activities for each grade level.
Reservation Agent
Alaska Airlines
Chandler, Arizona
11.2016 - 09.2021
- Answered inbound calls and assisted passengers with travel inquiries and itinerary changes efficiently.
- Provided exceptional customer service through effective communication skills.
- Managed customer reservations using airline booking systems and software.
- Processed ticketing transactions and handled payments securely.
- Ensured all reservations were properly documented in the system.
Education
Bachelor of Science - International Business Management
Brigham Young University-Hawaii
La'ie, HI 01.2021 - 12.2023
Skills
- Superior customer service
- Inventory management
- Attention to detail
- Time management
- Team collaboration
- Problem solving
- Conflict resolution
- Critical thinking
Timeline
Customer Service Agent
Unifi
10.2025 - 04.2026
Sales Associate
Bath & Body Works
07.2022 - 04.2026
Substitute Teacher, K-Eighth Grade
Educational Services Inc.
09.2021 - 06.2022
Bachelor of Science - International Business Management
Brigham Young University-Hawaii
01.2021 - 12.2023
Reservation Agent
Alaska Airlines
11.2016 - 09.2021