Leilani Tinajero

Maintain control of and accounts for whereabouts and safety of children. Plan, coordinate, and conduct activities that meet the physical, social, emotional, and cognitive needs for program participants. Establish a program environment that sustains participant needs and promotes positive interactions with children and adults. Help prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedule and provide program options for children with special requirements. Maintain program participation data and complete daily report.

Provided customer service to large volume of members, prospective members and guests. Assisted customers with exceptional service through active listening, understanding member needs, and offering appropriate solutions. managed front desk duties; responding to phone calls, account management, including updating personal information and setting up automated payments, member "check in". Assisted in maintaining neatness and cleanliness of establishment

Daycare

Assisted in creating enjoyable atmosphere by actively engaging with children through play, conversation, and care routines. Increased parent satisfaction with regular communication about their child's experiences.

Gym

Ensured gym cleanliness by performing routine maintenance tasks, including sanitizing equipment and tidying up workout areas, bathrooms, locker rooms, classrooms. Frequently restocked supplies for member use. Assisted members with questions, comments, or concerns regarding fitness machines, enrollment, class schedules, and personal trainers.