LeiLani Vance
Houston,TX
Summary
Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Operations
Action Behavior Centers
01.2024 - 12.2024
- Fostered strong family connections, delivering guidance throughout onboarding.
- Recruited, motivated, and retained over 30 teammates to ensure consistent delivery of Clinical Excellence.
- Achieved strong patient results by promoting ongoing professional growth and collaboration.
- Acted as a culture carrier by embodying organizational values through actions, routines, and decision-making.
Regional Director of Operations
Oak Street Health
10.2022 - 12.2023
- Managed multi-center operations emphasizing patient experience.
- Developed initiatives to streamline operational processes.
- Collaborated with regional leadership to pinpoint workflow enhancements in service, outreach, and clinical teams.
- Onboarded new Practice Managers and guided their development.
- Performed operational reviews to assess performance metrics.
- Cultivated a regional cohort culture for service and clinical team members.
- Led DE&I initiatives throughout the region.
- Guaranteed top-tier patient care consistent with organizational benchmarks.
- Boosted census growth across multiple centers.
- Managed federal and state surveys to meet regulatory standards.
- Fostered alignment with company programs to enhance operational metrics.
- Establish plans and processes to maintain productivity and profitability.
- Visited each center to actively engage with the team.
- Member and mentor for the Female Minorities in Medicine People Resource Group (PRG)
Senior Practice Manager
Oak Street Health
12.2019 - 09.2022
- Coordinated training sessions and center roll-out for COVID-19 vaccine clinics.
- Directed and guided a multidisciplinary healthcare team of over 20 professionals.
- Addressed patient concerns promptly to enhance satisfaction.
- Optimized efficiency in scheduling and billing operations.
- Collaborated with facilities management to maintain strict compliance with cleanliness, security, and safety guidelines.
- Coordinated with senior leadership to improve growth and quality metrics for the center.
- Managed initiatives to drive growth for Medicare-eligible recipients during Annual Enrollment Period.
Community Relations Manager
Oak Street Health
06.2017 - 11.2019
- Established partnerships with key community leaders and stakeholders.
- Facilitated opportunities for Outreach Executives to introduce Oak Street Health to the community.
- Forged connections across multiple city government levels to develop marketing partnerships targeting seniors and Medicare-eligible individuals.
- Directed extensive outreach with service coordinators at senior living facilities, religious groups, social service organizations, food pantries, and community resource centers.
- Oversaw event planning with Oak Street Health personnel to guarantee alignment of catering, materials, and schedules.
- Coordinated scheduling and guidance for outreach executives for weekly events.
- Operated as business development representative to cultivate partnerships with community organizations, healthcare providers, and marketing groups.
Education
Bachelor of Science - Sociology
University of Michigan
Ann Arbor, MIBachelor of Science - Paralegal Studies
Madonna University
Livonia, MIMaster of Public Administration - Nonprofit Leadership & Governance
University of Michigan
Ann Arbor, MISkills
- Operational efficiency & oversight
- Strategic planning and execution
- P&L management
- Business development
Certification
Notary Public in the State of Texas ID# 134959366 Commission Expires 06/24/28
Timeline
Director of Operations
Action Behavior Centers
01.2024 - 12.2024
Regional Director of Operations
Oak Street Health
10.2022 - 12.2023
Senior Practice Manager
Oak Street Health
12.2019 - 09.2022
Community Relations Manager
Oak Street Health
06.2017 - 11.2019
Bachelor of Science - Sociology
University of Michigan
Bachelor of Science - Paralegal Studies
Madonna University
Master of Public Administration - Nonprofit Leadership & Governance
University of Michigan
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