Ashley Bowes
Tampa
Summary
Dynamic operations leader with a proven track record at Chick-fil-A, excelling in quality assurance and food safety management. Skilled in enhancing operational efficiency and fostering strong customer relations, I drive team performance through effective training and coaching, achieving significant improvements in service quality and operational standards.
Overview
10
10
years of professional experience
Work History
BOH Operations Director
Chick-fil-a Tampa Stadium
06.2025 - Current
- Defined, implemented, and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Established and monitored quality assurance standards to achieve operational excellence.
- Developed ongoing food safety training program and conducted inspections to verify culture of food safety.
- Maintained food safety and sanitation standards.
- Followed food safety protocols and best practices as instructed by ServSafe training.
Food Safety Supervisor
Chick-fil-A Pelican Plaza
11.2021 - 06.2025
- Met internal and external customer expectations through teamwork, respect and willingness to help and support others.
- Adapted to shifting priorities and aligned food safety activities to meet organizational goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Scheduling Coordinator
All Glass Windows & Doors
05.2021 - 03.2022
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Completed daily logs for management review.
- Answered phone calls and answered questions from potential customers.
- Set up appointments with interested customers according to schedule availability.
- Developed extensive knowledge of products and services to better assist customers.
Team Leader
Chick-fil-a Clark Road
10.2015 - 05.2021
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Performed cash handling activities and secured nightly bank deposits.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Education
Accounting & Enviormental Science
State College of Florida
Bradenton, FL05-2028
Skills
- Leadership training
- Operational efficiency & oversight
- Systems implementation
- Customer relations
- Schedule oversight
- Performance analysis
- Time management
- Efficiency analysis, modifications and improvement
- Cash-handling procedures
- Food safety & Quality management
Timeline
BOH Operations Director
Chick-fil-a Tampa Stadium
06.2025 - Current
Food Safety Supervisor
Chick-fil-A Pelican Plaza
11.2021 - 06.2025
Scheduling Coordinator
All Glass Windows & Doors
05.2021 - 03.2022
Team Leader
Chick-fil-a Clark Road
10.2015 - 05.2021
Accounting & Enviormental Science
State College of Florida