Angie Rodriguez
Melrose Park,IL
Summary
Accomplished Director of Operations at Slice Factory, adept in strategic planning and operations management, significantly enhanced organizational productivity and efficiency. Expert in leadership training and customer service management, fostering team collaboration and driving operational excellence. Proven track record in implementing effective strategies that bolster growth and performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Operations /Director of Hospitality
Slice Factory - Chicago's Original Jumbo Slice
2019.01 - 2024.04
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Assistant Manager
Dollar General Store
2011.07 - 2014.09
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Oversaw daily operations to maintain store cleanliness and organization.
Cashier
Salernos Pizzeria
2000.01 - 2011.08
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Upsold additional products and services to increase revenue.
- Managed cash drawer accurately, ensuring all transactions were balanced at the end of the day.
- Facilitated a smoother checkout process, and trained new employees on POS systems.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
Education
No Degree - All Subjects
Nicholas Senn High
5900 N Glenwood06.1995
Skills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Process Improvements
- Quality Assurance
- Cost Control
- Leadership training
- Performance Analysis
- Schedule oversight
- Operations Management
- Teamwork and Collaboration
- Team Leadership
- Decision-Making
- Staff training/development
- Staff Management
- Employee Development
- Customer Service Management
- Customer Service
- Effective leader
- Customer Relations
- Hiring and Onboarding
- Performance Improvements
- Relationship Building
- Performance Evaluation and Monitoring
- Staff hiring
- Employee Motivation
- Staff Development
- Policy Development and Enforcement
- Management Team Building
- Delegating Work
- Staff Scheduling
- Performance Evaluations
- Department Oversight
- Training Management
- Sales Tracking
- Employee reviews
- Assignment Delegation
- Change Management
Certification
Manager Food Certification Allergy Certification
Languages
Spanish
Native or Bilingual
Timeline
Director of Operations /Director of Hospitality
Slice Factory - Chicago's Original Jumbo Slice
2019.01 - 2024.04
Assistant Manager
Dollar General Store
2011.07 - 2014.09
Cashier
Salernos Pizzeria
2000.01 - 2011.08
No Degree - All Subjects
Nicholas Senn High
Manager Food Certification Allergy Certification
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