Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

Genesis Martinez

Melrose Park,IL

Summary

Dynamic and dedicated professional with a strong work ethic and integrity, experienced at Sophia's Cleaner. Proven track record in customer service and assistance, enhancing client satisfaction through customized cleaning plans. Skilled in maintaining a safe environment while demonstrating reliability and punctuality, ensuring trust and confidence among clients.

Overview

4
4
years of professional experience
8
8
years of post-secondary education

Work History

Cashier

Olivia's Shell Gas Stations
02.2024 - 12.2025
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balances throughout shifts.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted in inventory management by restocking shelves and organizing merchandise displays.
  • Trained new employees on cashier procedures and customer engagement techniques.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.

House Cleaner

Sophia's Cleaner
05.2022 - 01.2024
  • Developed customized cleaning plans based on client needs, improving customer satisfaction and retention rates.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
  • Collaborated with team members to complete large-scale cleaning projects efficiently and effectively.

Education

No Degree - Public Accounting And Finance

Universidad Politecnica De Nicaragua
Nicaragua
03.2016 - 04.2018

High School Diploma -

Instituto Publico Las Maderas
Nicaragua
02.2010 - 12.2015

Skills

  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Ability to work independently and as a member of a team
  • Punctuality
  • Responsibility
  • Open mind to learning and new changes

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Cashier

Olivia's Shell Gas Stations
02.2024 - 12.2025

House Cleaner

Sophia's Cleaner
05.2022 - 01.2024

No Degree - Public Accounting And Finance

Universidad Politecnica De Nicaragua
03.2016 - 04.2018

High School Diploma -

Instituto Publico Las Maderas
02.2010 - 12.2015
Genesis Martinez