Genesis Martinez
Melrose Park,IL
Summary
Dynamic and dedicated professional with a strong work ethic and integrity, experienced at Sophia's Cleaner. Proven track record in customer service and assistance, enhancing client satisfaction through customized cleaning plans. Skilled in maintaining a safe environment while demonstrating reliability and punctuality, ensuring trust and confidence among clients.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Cashier
Olivia's Shell Gas Stations
02.2024 - 12.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Trained new employees on cashier procedures and customer engagement techniques.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
House Cleaner
Sophia's Cleaner
05.2022 - 01.2024
- Developed customized cleaning plans based on client needs, improving customer satisfaction and retention rates.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
- Collaborated with team members to complete large-scale cleaning projects efficiently and effectively.
Education
No Degree - Public Accounting And Finance
Universidad Politecnica De Nicaragua
Nicaragua 03.2016 - 04.2018
High School Diploma -
Instituto Publico Las Maderas
Nicaragua 02.2010 - 12.2015
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Ability to work independently and as a member of a team
- Punctuality
- Responsibility
- Open mind to learning and new changes
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cashier
Olivia's Shell Gas Stations
02.2024 - 12.2025
House Cleaner
Sophia's Cleaner
05.2022 - 01.2024
No Degree - Public Accounting And Finance
Universidad Politecnica De Nicaragua
03.2016 - 04.2018
High School Diploma -
Instituto Publico Las Maderas
02.2010 - 12.2015