Leilani Wallace
Honolulu
Summary
Highly Motivated individual with 6 years of work experience providing excellent customer service to individuals with various backgrounds. Experienced with customer service, sales, and inventory management. Utilizes effective communication to assist customers and maintain store organization. Track record of ensuring a positive online and in person customer experience through teamwork and adaptability. Qualified for Remote and In-Person Career.
Overview
6
6
years of professional experience
Work History
Store Associate (In-person and Remote)
Petco
03.2024 - 01.2026
- Maintained store cleanliness and organization to enhance shopping experience.
- Processed customer transactions accurately and efficiently using POS systems.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Established positive customer relations by resolving complaints and inquiries promptly.
- Ensured accuracy with animal feeding, online order management, cleaning, and grooming
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Collaborated with veterinary staff during health checks, supporting preventative care initiatives for store animals.
Customer Service Cashier
Marshall's
Baltimore, MD
09.2023 - 02.2024
- Seasonal Position
- Organized merchandise displays to enhance customer experience and drive sales.
- Operated point-of-sale systems to efficiently process transactions and manage inventory.
- Trained new employees on store procedures and operational best practices to improve performance.
- Assisted in maintaining store cleanliness and safety standards for optimal shopping conditions.
- Monitored inventory levels, identifying discrepancies and communicating needs to management proactively.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Remote support
Barista/Cashier
Panera Bread
Baltimore, MD
08.2022 - 12.2023
- Seasonal position
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Prepared high-quality beverages and food items in accordance with Panera Bread standards.
- Maintained a loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Food champion
Taco Bell
Alexandria, VA
06.2021 - 10.2022
- Worked In-store and completed online management
- Collaborated with team to enhance service speed and customer satisfaction ratings.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Reduced food waste with proper portion control and storage techniques.
- Utilized strong attention to detail when plating dishes, ensuring consistency in presentation across each meal served.
- Upheld strict health code compliance through diligent sanitation practices and personal hygiene measures.
- Assisted with all food items.
- Ensured compliance with health and safety regulations during food handling processes.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cashier
Fox Stox King George High School
08.2019 - 12.2021
- Worked with animals
- Provided animal care with Fear-Free principles
Crew Member
Dunkin Donuts
Alexandria, VA
04.2020 - 07.2021
- Handled money as needed
- Worked In-store and Drive-through
- Operated coffee brewing equipment and maintained cleanliness of workstations to meet health standards.
- Trained new crew members on company processes and best practices to guarantee team development.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Education
BBA - Business Administrations
Southern New Hampshire University Online
Remote12-2028
Associate of Science - Veterinary Technology
Penn Foster University Online
Remote12-2026
General Studies -
King George Highschool, King George, Pearson Academy Private Online K-12 School
King George05-2023
Skills
- Remote work and In-Person work experience
- Virtual collaboration
- Database administration
- Proficient in technology
- Documentation and reporting
- Phone and email etiquette
- Time management
- Attention to detail
- Reliability
- Professionalism
- Communication
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Store Associate (In-person and Remote)
Petco
03.2024 - 01.2026
Customer Service Cashier
Marshall's
09.2023 - 02.2024
Barista/Cashier
Panera Bread
08.2022 - 12.2023
Food champion
Taco Bell
06.2021 - 10.2022
Crew Member
Dunkin Donuts
04.2020 - 07.2021
Cashier
Fox Stox King George High School
08.2019 - 12.2021
BBA - Business Administrations
Southern New Hampshire University Online
Associate of Science - Veterinary Technology
Penn Foster University Online
General Studies -
King George Highschool, King George, Pearson Academy Private Online K-12 School
Honors & Awards
Honor Roll/ Academic Excellence , Applied Marketing Certificate 2025