Leilani Azcona
St. Petersburg
Summary
Highly motivated professional with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Marketing Teacher
Hollins High School
St. Petersburg
07.2024 - Current
- Created engaging marketing curriculum aligned with state standards to foster student interest and comprehension.
- Executed hands-on projects to deepen student understanding of marketing concepts through real-world applications.
- Guided students in developing marketing projects and campaigns, enhancing their practical skills and creativity.
- Evaluated student performance through assessments and constructive feedback.
- Implemented interactive activities to promote teamwork and collaboration among students.
Front Office Supervisor
Waldorf Astoria Orlando
Orlando
12.2023 - 07.2024
- Coordinated office workflow through effective scheduling, task delegation, and resource management.
- Managed office and team operations in line with budgets and timelines.
- Enforced team adherence to quality standards, deadlines and proper procedures.
- Mentored staff performance with ongoing monitoring and targeted training updates.
- Drafted, filed, and distributed office correspondence to ensure efficient communication.
Guest Service Agent
Waldorf Astoria Hotels & Resorts
Orlando
12.2021 - 07.2024
- Managed fast-paced front desk operations, ensuring timely response to guests' needs in a busy facility.
- Greeted guests and visitors upon arrival, provided assistance, and answered questions to enhance guest experience and retention.
- Worked with team members to streamline guest check-in and check-out processes, ensuring a seamless experience.
- Identified and resolved problems with guests' reservations by leveraging hospitality skills and knowledge of property.
- Promoted industry-leading luxury reputation with above-and-beyond guest service.
Pre-Arrival Coordinator
Waldorf Astoria Orlando
Orlando
11.2022 - 12.2023
- Coordinated reservations, check-in, and check-out procedures within hotel system to ensure smooth operations.
- Registered and assigned rooms to leisure and group guests, optimizing guest experience.
- Delivered prompt, knowledgeable service via email, Kipsu, and telephone to enhance guest satisfaction.
- Recommended and directed guests toward amenities and attractions.
- Verified room readiness for new guests by coordinating with housekeeping services.
- Managed message collection and distribution for guests and staff to ensure effective communication.
Hostess
Be Our Guest
08.2021 - 12.2021
- Created memorable experiences for guests, enhancing Disney enjoyment and fostering loyalty.
- Cultivated positive guest relations by managing information and coordinating seating within 7 minutes.
- Resolved guest and employee complaints, ensuring customer satisfaction and effective workforce dynamics.
- Answered customer questions regarding hours, seating and menu information.
- Supported FOH and BOH staff by preparing for events to ensure seamless operations.
Barista
Starbucks
Largo
09.2020 - 08.2021
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Interacted with customers during peak hours to foster a positive environment, ensuring service times remained under one minute.
- Controlled line and crowd with quick, efficient service.
- Used communication skills to resolve customer complaints, enhancing customer loyalty.
- Documented complex orders to accurately process payments in the POS system.
- Maintained cleanliness of prep areas and replenished supplies to ensure a safe and healthy work environment.
Education
Bachelor of Science (B.S.) - Hospitality and Tourism Management
University of Central Florida
Orlando, FL05-2022
Master of Arts - English As A Secondary Language
Western Governors University
Salt Lake City, UT04-2026
Skills
- Digital marketing
- Training and Development
- Curriculum Implementation
- Training design
- Classroom management
- Empathetic Hospitality
- Event Planning
- Workflow Coordination
- Microsoft Office
- Creative Thinking
- Boosting Team Morale
Awards
- Golden Pineapple Nominee
- Most Likely To Succeed in Hospitality - Office Awards
- WGU Excellence Award
Timeline
Marketing Teacher
Hollins High School
07.2024 - Current
Front Office Supervisor
Waldorf Astoria Orlando
12.2023 - 07.2024
Pre-Arrival Coordinator
Waldorf Astoria Orlando
11.2022 - 12.2023
Guest Service Agent
Waldorf Astoria Hotels & Resorts
12.2021 - 07.2024
Hostess
Be Our Guest
08.2021 - 12.2021
Barista
Starbucks
09.2020 - 08.2021
Bachelor of Science (B.S.) - Hospitality and Tourism Management
University of Central Florida
Master of Arts - English As A Secondary Language
Western Governors University