Leilanie Rivera
Groveland,FL
Summary
Offering strong foundation in customer service and interpersonal skills, eager to learn and grow. Brings collaborative mindset and ability to quickly adapt to new challenges, ensuring seamless execution and guest satisfaction.
Overview
4
4
years of professional experience
Work History
Event Guide
Universal Studios Hollywood
Orlando, Florida, United States
01.2024 - Current
- Work as an event guide at Universal Orlando Studios, where I provide customer service and help make every guest feel welcome
- Guided guests through attractions, ensuring a seamless and enjoyable experience.
- Provided accurate information on park events, rides, and safety protocols.
Fulfillment Expert
Target
Clermont, Florida, United States
01.2025 - 05.2025
- Managed inventory levels to optimize stock availability and minimize shortages.
- Coordinated order fulfillment processes to enhance operational efficiency and customer satisfaction.
- Supported team productivity by staying flexible and stepping in to help other departments during peak hours or high-demand periods.
Medical Office Receptionist
Winter Park Ophthalmology, P.A.
Winter Park, FL
10.2022 - 04.2023
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Maintained electronic health records ensuring compliance with privacy regulations and data integrity.
- Coordinated insurance verification and patient billing processes for accuracy and efficiency.
Education
Bachelor of Arts - Anthropology
University of Central Florida
Orlando, FL04-2026
Associate of Arts - General Studies
Valencia College
Kissimmee, FL07-2024
Skills
- Adaptability
- Technological proficiency
- Interpersonal Communication
Languages
Spanish
Native or Bilingual
Timeline
Fulfillment Expert
Target
01.2025 - 05.2025
Event Guide
Universal Studios Hollywood
01.2024 - Current
Medical Office Receptionist
Winter Park Ophthalmology, P.A.
10.2022 - 04.2023
Bachelor of Arts - Anthropology
University of Central Florida
Associate of Arts - General Studies
Valencia College