Leilani Ivette Paucar
Brooklyn
Summary
Dedicated customer service professional with expertise in service delivery and a proven ability to multitask effectively. Committed to cultivating and sustaining professional relationships that enhance profitability and achieve positive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Vitastat Medical
05.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Expedited lab results retrieval process by establishing strong relationships with external laboratory facilities.
- Performed various administrative tasks by filing, copying and faxing documents.
Order Fulfillment Associate
Kirrin Finch
12.2020 - 03.2021
- Created and presented pitch materials, proposals and presentations.
- Worked effectively under constant pressure of simultaneous project milestones and deliverable deadlines.
- Conducted cycle counts and reconciled problems within distribution operations.
- Processed daily orders through multi-carrier manifest system.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Unloaded incoming trucks and properly staged inventory for processing.
- Entered and updated data, ran reports and identified variances for accurate recordkeeping product movements.
Pharmaceutical Technician
Jac Pharmacy
12.2017 - 04.2020
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Calculate drug dosages and prepare prescription labels for Pharmacist approval
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Stocked, labeled and inventoried medication to keep accurate records.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
Education
Associates of Science - Business Administration
LaGuardia Community College
05.2022
Skills
- Data Entry and Database Skills
- Customer Relationships
- Verbal and Written Communication
- Customer Service
- Excellent people skills
- Leadership
- Medical terminology
- Organization
- Microsoft office
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- Life and Health Insurance License - NY Department of Insurance.
Timeline
Medical Receptionist
Vitastat Medical
05.2023 - Current
Order Fulfillment Associate
Kirrin Finch
12.2020 - 03.2021
Pharmaceutical Technician
Jac Pharmacy
12.2017 - 04.2020
Associates of Science - Business Administration
LaGuardia Community College
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