Leilannie Soliz
Edinburg
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
2
2
Languages
1
1
Certification
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Team Leader
Academy Sports + Outdoors
Edinburg
12.2023 - Current
- Led team in daily operations and ensured effective workflow management.
- Facilitated team meetings to discuss goals, updates, and performance feedback.
- Trained new employees on store policies and customer service standards.
- Monitored customer interactions to uphold service quality and satisfaction levels.
- Collaborated with management to address staffing needs and scheduling challenges.
- Coordinated inventory management and restocking procedures for merchandise.
- Assisted in developing promotional displays to enhance product visibility.
- Maintained a positive work environment that promoted collaboration between team members.
Head Hostess
Logan's Roadhouse
McAllen
03.2023 - 12.2023
- Coordinated reservations and ensured efficient table turnover.
- Managed waitlists effectively to optimize guest flow during peak hours.
- Trained new host staff on customer service standards and procedures.
- Greeted guests warmly and managed initial seating arrangements.
- Communicated daily specials and promotions to enhance guest experience.
- Collaborated with management to address guest concerns promptly.
Cashier
Wingbarn
Edinburg
03.2023 - 08.2023
- Handled cash, credit, and gift card payments accurately.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries promptly.
- Maintained cleanliness and organization of the kitchen and serving area.
- Ensured compliance with food safety standards during food handling processes.
- Assisted in training new team members on wing preparation techniques.
- Prepared and cooked various wing flavors to meet customer preferences.
Cashier
Pizza Hut
Edinburg
02.2021 - 10.2022
- Handled cash, credit, and mobile payment transactions accurately.
- Processed customer transactions efficiently at Pizza Hut.
- Assisted customers with menu selections and special requests.
- Resolved customer inquiries and complaints promptly and professionally.
- Maintained cleanliness and organization of the front counter area.
- Collaborated with team members during peak service hours.
- Managed inventory of supplies to ensure availability for service.
- Supported training of new cashiers on procedures and systems.
Education
Licensed Vocational Nurse - Vocational Nursing
RGV College
Edinburg, Tx 10.2024 - 10.2025
Associate in Interdisciplinary Studies -
South Texas College
McAllen, TX 09.2021 - 05.2023
Skills
- Team leadership
- Operational management
- Employee training
- Process improvement
- Conflict resolution
- Time management
- Teamwork and collaboration
- Customer service
- Verbal and written communication
- Communication skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- CPR Certification 11/24-11/26
Timeline
Licensed Vocational Nurse - Vocational Nursing
RGV College
10.2024 - 10.2025
Team Leader
Academy Sports + Outdoors
12.2023 - Current
Head Hostess
Logan's Roadhouse
03.2023 - 12.2023
Cashier
Wingbarn
03.2023 - 08.2023
Associate in Interdisciplinary Studies -
South Texas College
09.2021 - 05.2023
Cashier
Pizza Hut
02.2021 - 10.2022