Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
37
37
years of professional experience
Work History
Home Healthcare Aide
Addus HCS Direct Home Care
Queens
01.2022 - Current
Assist elderly patient with daily living including bathing, dressing, grooming, grocery shopping, banking, and billing
Administer prescribed medications and monitor continuously for noticeable side effects
Conciliator II, NYSI
American Arbitration Association
New York
06.2001 - 11.2021
Reviewed and analyzed case filings to identify opportunities to find a mutual resolution amongst parties
Examined cases for medical provider of services, AR1/document accuracy, billing, proof of payment, proof of mailing, assignment of benefits, etc.
Ensured case filing is hearing ready by reviewing documentation received from the insurance carrier (No-Fault Forms, Peer Review, Independent Medical Examination, Examination Under Oath, Declaratory Judgement filing, Court Orders, etc.)
Applied knowledge of New York's No-Fault Insurance laws and NYS Workers Compensation Fee Schedule, while using Regulation 68 to manage case loads
No Fault Examiner
MVAIC
New York City
05.1999 - 06.2000
Analyzed and processed medical bill submissions, ensuring compliance with Regulation 68 for accurate payments and claim resolution.
Conducted thorough investigations of claims files to identify potential loss transfer opportunities, mitigating financial exposure for the company.
No-Fault Claims Examiner
Allcity Insurance Company
New York
01.1996 - 04.1999
Analyzed and processed medical bill submissions, ensuring compliance with Regulation 68 for accurate payments and claim resolution.
Conducted thorough investigations of claims files to identify potential loss transfer opportunities, mitigating financial exposure for the company.
Subrogation Claims Examiner
Empire Insurance Group
New York
01.1995 - 01.1996
Reviewed, processed, and investigated subrogation collision files
Negotiated settlement, filed suit, arbitration on first party and no-fault claims
Responsible for recovering approximately $100,000 per month
No-Fault Claims Examiner
Empire Insurance Group
New York
01.1994 - 01.1995
Reviewed and paid medical bills in accordance with Regulation 68
Investigated files for possible loss transfer
Secretary/Clerk
Empire Insurance Group
New York
01.1990 - 01.1994
Handled arbitrations, researched license plates, processed checks, and filed reports
Receptionist
Skyliner, Inc.
Brooklyn
01.1989 - 01.1990
Answered and screened calls, maintained and organized files including forms, letters, and invoices
Service Care Coordinator/Office Manager at Arcadia Home Care and Staffing - An Addus Home Care CompanyService Care Coordinator/Office Manager at Arcadia Home Care and Staffing - An Addus Home Care Company
Art Teacher at South Bronx International Charter School for International Cultures and the ArtsArt Teacher at South Bronx International Charter School for International Cultures and the Arts