Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Smith

Teresa Smith

Las Vegas,NV

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

20
20
years of professional experience

Work History

Home Healthcare Aide

Iris Smith
08.2011 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Interacted kindly with patients and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with handling chores and errands by transporting to appointments, and purchasing supplies.
  • Provided patients with assistance in completing tasks, reducing burden on family members.

Casino Marketing Representative

Bellagio Hotel And Casino
12.2006 - 08.2011
  • . Advised guests and employees on current and upcoming events, including festivals, concerts and special guest appearances to facilitate interest.
  • Used player tracking system to determine eligibility for complementary services and prizes.
  • Assisted with in-house reservations for restaurants, shows and spa services to deliver maximum guest satisfaction
  • Verified and maintained compliance with applicable gaming regulations and laws as well as internal casino policies, procedures and controls.
  • Resolved conflicts with communication skills and use of discounts and complementary offerings.
  • Distributed complimentary hotel rooms, meals and discounts to players based on betting totals.
  • Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.

Players Club Representative

Bellagio Hotel And Casino
03.2003 - 12.2006
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations
  • Promoted players' club by walking casino floor and signing up new guests.

Education

No Degree - English Literature

Trident Community College
Anaheim, CA

Skills

  • Special Needs Care
  • Behavioral Management
  • Report Observations
  • Mental Health Support
  • Customer Presentations
  • Microsoft Office
  • Administrative Support
  • CRM Software
  • Travel Planning
  • Research

Timeline

Home Healthcare Aide

Iris Smith
08.2011 - Current

Casino Marketing Representative

Bellagio Hotel And Casino
12.2006 - 08.2011

Players Club Representative

Bellagio Hotel And Casino
03.2003 - 12.2006

No Degree - English Literature

Trident Community College

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