Leiloa Mamona
Vernal,United States
Summary
Disciplined and mission-focused professional seeking a position within U.S. Forest Service Law Enforcement & Investigations. Brings over 5 years of combined military and federal civilian experience in armed security, ammunition management, visitor services, and regulatory support. Passionate about protecting public lands, supporting community safety, and upholding federal law through proactive enforcement, outstanding communication, and operational readiness.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
U.S. Forest Service
Vernal, United States
03.2023 - Current
- Company Overview: U.S. Forest Service – Vernal Ranger District, UT
- Serve as the district’s primary face-to-face and phone-based liaison with visitors, contractors, and agency partners; provide detailed guidance on forest conditions, land use, and office resources.
- Oversee daily maintenance and professional appearance of the front desk, lobby, and visitor center, ensuring a welcoming environment that aligns with USFS standards of service and accessibility.
- Maintain and track inventory of brochures, public maps, woodcutting guidelines, educational materials, and seasonal handouts; replenish supplies proactively to avoid disruption in public engagement.
- Collect, count, and process campground and Intermountain Natural History Association (INHA) fees; prepare structured financial tracking logs for monthly reconciliation and secure deposit.
- Operate point-of-sale systems and mailroom tools, including postage printers, mailing scales, and carrier platforms (USPS/UPS) to facilitate time-sensitive correspondence for staff and district leadership.
- Generate Excel-based reports for office operations, supply orders, and financial data; assist with procurement and expense tracking using internal Forest Service platforms.
- Coordinate the intake and distribution of all incoming mail and packages for both the Supervisor’s Office and Vernal Ranger District; manage outgoing parcels and label generation.
- Assist with updates to district rosters, phone lists, and employee records using Box, ensuring seamless inter-district communication and administrative visibility.
- Collaborate with LE&I staff and resource specialists when needed to support enforcement communication, public inquiries, or educational outreach efforts.
- Provide accurate directions, updates on forest alerts, and road/trail conditions to promote public safety during variable seasonal and wildfire activity.
- U.S. Forest Service – Vernal Ranger District, UT
- Provided information on recreational opportunities and permits within forest areas.
- Assisted customers with inquiries regarding forest services and regulations.
- Resolved customer complaints through effective communication and problem-solving skills.
- Collaborated with team members to enhance service delivery and operational efficiency.
- Educated visitors on safety guidelines while exploring forest trails and facilities.
- Offered support during community outreach events to promote forest service initiatives.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained a high level of professionalism when dealing with difficult customers.
Ammunition Technician / Administrative Support
United States Marine Corps
New Orleans, United States
10.2020 - 08.2022
- Company Overview: USMC Marine Forces Reserve Headquarters Battalion, G-4 – New Orleans, LA
- Managed oversight, secure transport, and armed escort of ammunition and explosives across multiple federal installations; strictly adhered to DoD regulations and hazardous materials protocols.
- Served as subject matter lead for refresher courses delivered to Marine Reserve units preparing for Integrated Training Exercises (ITX), covering munitions handling, safety protocols, and convoy logistics.
- Monitored, updated, and reconciled complex ammunition records and logs; ensured flawless accuracy for chain-of-custody documentation during inspections and command briefings.
- Designed and implemented Excel-based tools for issue tracking, inventory visibility, and internal process troubleshooting—resulting in increased workflow efficiency and fewer administrative bottlenecks.
- Trained over 30 Marines in small-arms handling, ammunition preparation, and storage inspections, reinforcing unit readiness and a zero-incident safety record over 20+ months.
- Processed applications, assisted with command clerical duties, and provided logistical coordination for base support services; actively engaged in conflict resolution and internal communication workshops.
- United States Marine Corps – New Orleans, LA
- Trained junior technicians on ammunition handling and safety protocols.
- Collaborated with team members to assess and mitigate safety hazards.
- Documented maintenance activities in compliance with military regulations.
- Executed disposal of outdated or defective ammunition following protocols.
- Conducted tests on various types of ordnance equipment to ensure proper functioning.
- Inspected and evaluated ammunition, explosives, and components to ensure compliance with specifications.
- Performed inspections to identify any potential defects in the weapons systems.
- Supervised a team of technicians responsible for maintaining a variety of weapons systems.
- Maintained records of all incoming and outgoing ammunition inventory.
- Prepared detailed reports on test results and findings related to ammunition performance testing.
- Ensured that all safety protocols were followed when handling hazardous materials such as explosives or propellants.
- Monitored production processes for quality assurance purposes to ensure that all products meet specified standards.
- Responsible for loading and unloading munitions from aircrafts or other carriers.
- Promoted overall safety by ensuring ammunition personnel received proper training.
Ammunition Technician
United States Marine Corps
Okinawa, Japan
06.2018 - 10.2020
- Company Overview: United States Marine Corps – Okinawa, Japan
- Maintained full accountability and inspection authority over all classes of conventional ammunition; completed inspections and prepared material for safe shipment both domestically and abroad.
- Conducted in-depth serviceability evaluations and defect reporting using technical manuals, DoD references, and hazard classification systems.
- Coordinated the loading, staging, and documentation of international shipments; ensured adherence to NATO standards and U.S. Department of Transportation guidelines for hazardous cargo.
- Trained junior Marines on magazine storage maintenance, labeling and signage standards, and monthly inspection cycles; established safety benchmarks and reinforced mentorship practices.
- Oversaw cleaning, ventilation, and hazard signage of ammunition storage areas; enforced best practices in explosive material segregation and environmental stewardship.
- Maintained detailed shipping logs and turn-in documents used to audit material movement and safety inspection cycles.
- United States Marine Corps – Okinawa, Japan
- Inspected and maintained ammunition to ensure compliance with safety standards.
- Logged inventory data accurately to track ammunition supplies and usage.
- Operated equipment for loading and unloading munitions safely and effectively.
- Promoted overall safety by ensuring ammunition personnel received proper training.
- Completed documentation associated with receipt and transfer of ammunition.
- Conducted tests on various types of ordnance equipment to ensure proper functioning.
- Trained personnel on how to safely handle, transport, and store explosives or other hazardous materials.
Education
Diploma -
Tafuna High School
American Samoa12.2016
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Box (Cloud)
- Customer service
- Conflict resolution
- Financial tracking
- Inventory management
- Administrative support
- Point-of-sale operations
- Data reporting
- Public communication
- Team collaboration
- Process improvement
- Safety compliance
- Visitor education
- Problem solving
- Relationship building
- Complaint handling
- Product sales
- Materials transport
- Computer proficiency
- Call center operations
- Tracking complaints
- Product education
- Stress management
- Consultative sales
- Complaint resolution
- High-energy attitude
- Task prioritization
- Multitasking and organization
- Team development
- Report preparation
- Punctuality and reliability
- NRM (Natural Resource Manager)
- Quality control
- Dispute resolution
- Escalation management
- Incident Logging & Response Tools
- Service standard compliance
- Document control
- Military Radio Communications
- Record preparation
- Customer consulting
- Spreadsheets
- Customer education
- Product knowledge
- De-escalation techniques
- Conflict mediation
- Public Service Navigation Tools
- Shipping and receiving
- Stock management
- Problem-solving
- POS systems expert
Certification
- Forest Protection Officer (FPO), U.S. Forest Service, Trained in federal land-use enforcement, field patrol procedures, visitor contacts, permit compliance inspections, and emergency response under Forest Service jurisdiction. Developed foundational skills required for LE&I trainee-level responsibilities.
- Ammunition Technician (MOS 2311), USMC Ordnance School, Formal military certification covering explosive safety, hazard response, munitions transport logistics, and military accountability standards.
- Ordnance Inspection Procedures, Proficient in identifying unserviceable ordnance, capturing safety data, and submitting defect classification documentation per DoD requirements.
- Security Escort & Armed Transport Certification, Tactical vehicle operations, armed security responsibilities during sensitive munitions transport, and high-threat convoy readiness.
- Classified Material Handling Protocols, Trained in physical and digital chain-of-custody management of sensitive documents and materials in high-security military environments.
- Customer Service Communication Workshops, USMC, Soft skill training focused on public-facing interactions, de-escalation methods, interagency support collaboration, and clear procedural communication.
- FEMA & Wildfire Incident Response Certifications, 2023, IS-100: Introduction to Incident Command System, IS-200: Basic Incident Command System for Initial Response, IS-700: National Incident Management System, L-180: Human Factors in the Wildland Fire Service, S-190: Introduction to Wildland Fire Behavior
Veterans Preference
Yes (U.S. Marine Corps, Honorable Discharge)
Tools And Equipment
- Material Handling Equipment: Forklifts (non-motorized), hand trucks, ammunition carts, tie-down equipment.
- Inspection Gear: Hazard gauges, DoD stencils, placards for munitions classification and shipping.
- Financial Tools: Cash registers, coin counters, INHA sales tracking logs, secure deposit storage.
- Shipping Resources: Postage printers, mailing scales, packing tools, tracking label generation for USPS/UPS.
- Surveillance & Access Devices: Entry badge verification, temporary credentialing logs, camera system coordination.
- Office Equipment: Multifunction printers, industrial shredders, fax machines, labelers.
- Weapons Systems Training & Proficiency: Qualified in the use, disassembly, and maintenance of the M16A4 service rifle, M4 carbine, and M9 pistol. Completed marksmanship, range safety, and live-fire drills under stress-response protocols. Applied weapons discipline during ammunition security operations, transport missions, and convoy movements.
Personal Information
Citizenship: United States
Timeline
Customer Service Representative
U.S. Forest Service
03.2023 - Current
Ammunition Technician / Administrative Support
United States Marine Corps
10.2020 - 08.2022
Ammunition Technician
United States Marine Corps
06.2018 - 10.2020
Diploma -
Tafuna High School