Leiloni Smith
Harrisburg,PA
Summary
Dynamic and dedicated professional with extensive experience at Urban Air Trampoline and Adventure Park. Proven ability in customer service and teamwork, consistently enhancing guest satisfaction and operational efficiency. Skilled in cash handling and problem-solving, I thrive in fast-paced environments, contributing to team success and fostering positive relationships with colleagues and customers alike.
Overview
1
1
year of professional experience
Work History
Team Member
Urban Air Trampoline and Adventure Park
09.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Improved customer satisfaction by quickly helping each person find desired items.
Front Desk Receptionist
Urban Air Trampoline and Adventure Park
09.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Cafe Worker
Urban Air Trampoline and Adventure Park
09.2024 - Current
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Maintained clean and attractive product displays to entice customer purchases.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
Birthday Party Host
Urban Air Trampoline and Adventure Park
09.2024 - Current
- Ensured a memorable event for clients by creating personalized and themed party environments.
- Enhanced guest experiences by organizing and executing engaging birthday party activities.
- Maintained high standards of cleanliness and safety within the party area, contributing to positive client reviews and recommendations.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Boosted customer satisfaction through attentive hosting and efficient communication with guests, parents, and staff members.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Maintained party areas during busy events for as many as 20 guests.
Education
High School Diploma -
Susquehanna
3500 Elmerton Ave, Harrisburg, PA 1710906-2026
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Fast Learner
- Work well in fast pace environments
Timeline
Team Member
Urban Air Trampoline and Adventure Park
09.2024 - Current
Front Desk Receptionist
Urban Air Trampoline and Adventure Park
09.2024 - Current
Cafe Worker
Urban Air Trampoline and Adventure Park
09.2024 - Current
Birthday Party Host
Urban Air Trampoline and Adventure Park
09.2024 - Current
High School Diploma -
Susquehanna
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