Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Certification
References
Timeline
Generic

Leina Birozy

Norco,California

Summary

Energetically contributed to Yuzu Izakaya and Big Air Trampoline Park by fostering a secure, inclusive environment and enhancing guest satisfaction through exceptional service. Excelled in collaboration and customer service, significantly improving team efficiency and guest experience. Skilled in money handling and complaint resolution, adept at building positive relationships and ensuring safety compliance.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

Yuzu Izakaya
Norco, California
05.2024 - 10.2024
  • Responded to ad hoc cleaning duties at end of shift.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Took orders from customers accurately and in a timely manner.
  • Presented menus and answered questions regarding items.
  • Addressed complaints to kitchen staff and served replacement items.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Stocked service areas with supplies during slow periods.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Followed health safety guidelines when preparing and serving food products.

Team Member

Big Air Trampoline Park
Corona, California
03.2023 - 08.2023
  • Adhered to set safety guidelines to ensure guest protection throughout visits.
  • Inspected pits for safety hazards and ensured compliance with all safety regulations.
  • Greeted guests and provided exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
  • Maintained a secure atmosphere by supervising children consistently.
  • Conducted training sessions for new hires to enhance skills specific to key roles.

Education

High School Diploma -

Norco High School
Norco
06-2025

Skills

  • Cleaning
  • Complaint resolution
  • Goal setting and achievement
  • Collaboration and teamwork
  • Hospitality and accommodation
  • Money handling
  • Customer service
  • Attention to detail
  • Verbal and written communication
  • Relationship building

Affiliations

  • 4-Year Norco High School varsity dance team member
  • Competitive dancer
  • Took rigorous academic courses; 8 honors courses and 9 AP courses

Accomplishments

  • Three-year recipient of a scholar athlete award
  • Received a coach's award for well-roundedness
  • ELC Student for University of California
  • Academic scholar award recipient
  • Top 25 Honor Court
  • Currently ranked 17 out of 480 students
  • Weighted GPA of 4.537 and Unweighted GPA of 3.878

Languages

Japanese
Elementary
Spanish
Limited

Certification

  • Riverside County Food Handlers Card
  • State Sexual Harassment Training and Certification
  • CPR Certified
  • First Aid Certified

References

References available upon request.

Timeline

Server

Yuzu Izakaya
05.2024 - 10.2024

Team Member

Big Air Trampoline Park
03.2023 - 08.2023

High School Diploma -

Norco High School

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Leina Birozy